上海招聘

工作内容：

1.通过电话，邮件，微信等，回复客人售前售后咨询：

- 关于店铺，价格，库存等问询

- 售后流程，投诉跟进等

2. 概括客人问询及解答

3. 与相关部门及店铺联系相关问询，并及时跟踪反馈给客人。

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任职要求：

1、基本Excel,word使用：

2、有客服经验优先

3、有化妆品/珠宝行业相关工作经验者优先

4、对奢侈品行业（奢侈品服装，包包，珠宝，腕表，化妆品等）有浓厚的兴趣

Established in France in 1998, ASM is a Customer Service Centre exclusively dedicated to luxury brands, and is operating today in 7 countries with a client portfolio of the most prestigious brands in the luxury field, to whom we bring a professional and flawless service.

Our services include:
- Client relations by phone and e-mail
- Boutique calls transfers
- E-commerce
- CRM