上海招聘

Job Summary:

Serves customers by providing product and service information; resolving product and service problems. Support direct sales project from telesales, pre-booking inquiry till departure, handling system operations and on-site service.

Main Responsibility:

Daily Contact Center job

• Answers and responds to inbound calls, returns call/emails to solve customers' inquires and satisfy consumers via the contact center standard tools ( FAQ/SOP/sales policy)
• Provides help and clear direction to customers on follow-up actions to be taken for resolution.
• Fully understand and follow SOP in both daily communication and system operation to ensure delivered service/info in line with team's requirements.
• Documents and logs all contacts and actions into system (Udesk, DTS and CRM) as specified in guidelines.
• Help to build up and complete guests' data base

Daily Direct Sales job

• Understand sales policy/ seasonal promotions/SOP to deliver quick and correct reaction for bookings handling and inquires responding as well as ensure all actions in line with SOP.
• Ensure correct system operation dealing with direct sale bookings, eg creating booking, inserting item, adding discount, keying in info. ect. to achieve smooth process.
• Ensure correct communication with consumers in line with SOP, eg sending email, make calling, sending sms ect. to enhance consumers booking experience then to bring more consumers.
• Report/feedback works results/ process to line manager as per specific request to ensure the assigned jobs been finalized qualified and efficiency.

On-site Operational Support:

• Retail sailing support pre - cruise acting as a tour leader to ensure a smooth cruise experience
• Support the emergency situations and crisis
• Provide home port YC VIP lounge support

Qulification and Skills Required:

• University Degree and above, majored in Travel Management or related disciplines.
• At least 2 years’ tourism industry experience, preferably with travel industry or hospitality industry experience.
• Experience with handling a high volume of phone calls
• Ability to work under pressure and to tight deadlines, with a commitment to achieving fair and just outcomes of complaints in an independent and impartial manner.
• Communication and customer service skills
• Effective communicator: Demonstrated clear written and oral communication skills.
• Knowledge and skillful in Microsoft Office Programs
• Knowledge of system handling skills
• Fluent English (spoken and written)

MSC Cruises, part of the Mediterranean Shipping Company, is the market leader in Europe – including in the Mediterranean - South America and South Africa, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, the French Antilles, South America, southern Africa, the Emirates and Oman.
 
MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship.

In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide. So far, more than 3m has been collected in voluntary guest donations.
    
MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. Its fleet comprises 12 modern ships: MSC Preziosa; MSC Divina; MSC Splendida; MSC Fantasia; MSC Magnifica; MSC Poesia; MSC Orchestra; MSC Musica; MSC Sinfonia; MSC Armonia; MSC Opera and MSC Lirica.

MSC地中海邮轮隶属于地中海航运集团，是地中海地区，南美和南非地区的市场行业先驱，常年在地中海及加勒比海地区运营。公司依据不同季节安排了相应的丰富的旅游路线，涵盖北欧大陆，大西洋海域，法国安的列斯群岛，横跨南美洲，非洲南部，阿联酋和阿曼。

MSC地中海邮轮公司深知其对于运作环境所肩负的责任，并且由于突出的管理业绩和出色的环境运营管理工作，成为了第一家荣获法国国际检验局“7金珍珠”奖的邮轮公司。

2009年，MSC地中海邮轮公司与联合国儿童基金会开展了一项长期合作，致力于为全世界的儿童提供各种各样丰富多彩的活动和帮助。到目前为止，游客自愿捐助项目已经筹得超过三百万欧元的捐款。

MSC地中海邮轮公司起源于地中海，从其丰富的历史底蕴中汲取灵感，为全球范围内的游客们了独一无二的度假感受。MSC邮轮队伍共包括12艘当今最先进的邮轮：MSC珍爱号、MSC神曲号、MSC辉煌号、MSC幻想号、MSC华丽号、MSC诗歌号、MSC管乐号、MSC音乐号、MSC序曲号、MSC和谐号、MSC歌剧号以及MSC抒情号。