客户服务
芭偌岚(上海)商贸服务有限公司
- 公司规模:少于50人
- 公司性质:外资(欧美)
- 公司行业:原材料和加工
职位信息
- 发布日期:2018-03-13
- 工作地点:上海
- 工作经验:1年经验
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:8-10万/年
- 职位类别:客服专员/助理 销售助理
职位描述
· Have working knowledge of product catalogues & product specifications.
· Have working knowledge of existing customer accounts.
· Update customers on new items.
· Prepare samples and courier to customers.
· Coordinate with sourcing team for sample requested decoration.
· Follow-up within 5 days on any samples catalogues, quotes. Keep a written record.
· Sample room management with regular inventory check
· Sample enquiry to BI
· Local custom clearances follow up with forwarder for sample from BI or other foreign countries.
· Enter Sales Orders received via e-mail, fax or telephone.
· Create sales order confirmations
· Check Inventory before committing to order deliveries.
· Make Inventory Control aware of any special needs – provide forecasting information whenever possible.
· Follow-up with warehouse to make sure that their shipments are made on time.
· Follow-up with purchasing department to make sure product delivery are made on time with decoration requested orders.
· Report on any questionable transactions, late payment, short payments, returns, and quality issues.
· Provide delivery dates for potential order
· For open orders, confirm delivery dates to ensure that any promised delivery dates are met
· Update computer records for all orders.
· For existing customers – keep up to date on their orders/deliveries and A/R
· Report on quality complain if received from clients
· Internal coordination with BI & Saucing department & Quality control for any quality complain.
· Report on any reason customer did not purchase from BARALAN Shanghai, price, quality, availability, etc.
· Assist for marketing activities such as China Beauty Expo.
· Information sorting after exhibition, contact visitors to introduce BSH and products.
职能类别: 客服专员/助理 销售助理
关键字: 客服
公司介绍
公司网址:
上海 www.baralan.cn
意大利 www.baralan.com
美国 www.baralanusa.com
联系方式
- 公司地址:地址:span淮海东路99号