Account Manager 客户经理
上海扬特品牌识别咨询有限公司
- 公司规模：50-150人
- 公司性质：外资（欧美）
- 公司行业：广告
职位信息
- 发布日期：2018-04-05
- 工作地点：北京-东城区
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：1-2万/月
- 职位类别：广告客户主管/专员
职位描述
职位：客户经理
Title: Account Manager
汇报给：业务总监，
Reporting To: Business Director, Consumer Brand Practice
角色
Role:
■ 客户经理是企业中的重要职位，需要掌握企业要求的各种技能同时负责处理（有时候控制）日常客户关系，从而保证按时、在预算内高质量的完成品牌推广和设计方案。
■ A key role within the agency, the Account Manager is responsible for harnessing the various skill sets within the business and managing (and in some cases owning) the day-to-day client relationships in order to deliver the highest quality branding and design programs on time and on budget
■ 有效沟通,协调项目进展顺利,增加客户满意度
■ Communicate effectively, coordinate project to ensure smooth progress, and increase customer satisfaction
■ 为打造伟大的品牌项目进行有效的客户关系和机构资源管理（在某些情况下领导）。
■ Effective management (and in some cases leadership) of Client relationships and agency resources to deliver high-quality branding services
关键职责：
Key Responsibilities:
客户管理：
Account Management:
■ 一个大客户或多个客户的长期和日常管理。
■ Long-term and day-to-day management of one large account or multiple accounts
■ 准备提案，为项目制定预算和时间表。
■ Prepare proposals, estimates and timelines for projects
■ 必要时需获得内部和客户的批准。
■ Obtain required approvals from internal departments and client
■ 协助并在需要时开发新业务，并成为公司和客户之间沟通的桥梁。
■ Drive or assist in driving new business and act as a window between company and prospective clients
■ 负责客户的日常管理（包括工作流程、质量监管、预算控制和发票）并使客户对我们的工作质量感到满意。
■ Handle day-to-day management of accounts (including workflow, quality control, budget control & invoicing) and deliver high-quality products and services
■ 帮助推销大创意。
■ Help selling the ‘great idea’ behind the product
项目管理：
Project Management:
Administration Management:
■ 有效地处理客户沟通的各个方面，包括项目预期和超出预期的部分。
■ Effectively handle all aspects of client communications
■ 在寻找方法提高客户满意度的同时拓展客户关系。
■ Seek out ways to improve client satisfaction and expand client relationships
■ 学习如何服务策划和设计过程。
■ Learn how to contribute to consulting and design processes
■ 与业务主管一起落实新的工作方式，以更低的成本、更快的提高工作质量。
■ Work with the Business Director to implement new working methods for the agency to deliver cost-efficient quality work faster
■ 帮助提升公司在专业和客户群体中的形象。
■ Contribute in improving the image of the agency among professionals of the industry and prospective clients
■ 迅速熟练掌握在开发品牌设计中用到的工具和方法。
■ Acquire proficiency with the tools and methods used to develop branding and design projects
■ 与在其他行业的伙伴一起建立品牌建设的综合通信。
■ Work with colleagues from other departments to produce integrated brand-building communications
■ 准备在项目完成基础上的案例研究。
■ Prepare case studies upon completion of projects
团队管理：
Team Management:
■ 确保设计和数码工作室在为正确选择和级数而努力。
■ Ensure creative studios are working on the correct job and stage number
■ 安排团队和创意工作室之间的工作的转换。
■ Arrange transfer of work between internal teams and creative studios
■ 满足一些特殊广告客户的尖端设计/数码工作室对工作中bmp, pdf, CD, ISDN等工作的需求。
■ Brief creative studios of any ad hoc client requests e.g. bmp, pdf, CD, ISDN etc.
■ 预测工作中可能出现的问题，提高整个团队的表现。
■ Anticipate problems and improve overall performance;
■ 为客户服务的新成员提供客服技能方面的***实践。
■ Coach junior members of the department and encourage best practices in accounts services;
■ 激励团队里创新氛围的形成。
■ Foster a climate of creativity and innovation within the team
信仰管理：
Brief Management:
■ 参加内部评审工作。
■ Attend work performance review sessions
■ 满足客户对技术信息、产品等的需求。
■ Chase clients for technical information, products, requirements etc.
■ 促进策略的开发，并激发大创意。
■ Contribute to/develop strategies and briefs that inspire great work
财务管理：
Finance Management:
■ 在符合AD的情况下，估计额外的费用
■ Raise on-going estimates for any additional fees/costs in agreement with AD
■ 了解项目中可能会出现的折扣和优惠率
■ Be aware of any discounts or preferential pricing that may be applied to some projects
■ 每周监测实际花费；向财务部门获得发票快递复印件等
■ Monitor costs against estimates on a weekly basis; chase finance department for copies of invoices, couriers, etc.
■ 每周付费会议上向财务部跟进付费状态
■ Advise billing status to the Finance Department during weekly billing meetings
■ 支持债务收集工作。
■ Support debt collection efforts
■ 确保客户为公司工作付费。
■ Ensures clients are billed for the work the agency has performed and that they pay for it
■ 与同事合作确保达到***财务表现，获得强大的客户基础以及行业领先的公司形象
■ Works with peers within the network to apply best practice and deliver improved financial performance, client base, and credentials
产品：
Production:
■ 管理日常的生产过程。
■ Manage the production process on a day-to-day basis
■ 核对所需的所有客户信息——内容报告、拷贝、合同细节等。
■ Collate all required client information – specs, contract details, etc.
■ 审查创意工作流程和时间表
■ Review creative artwork schedules and timing charts
■ 协调生产/设计工作室与客户团队之间的变动和信息更新
■ Liaise changes and information between creative studios and client
■ 预定第三方艺术家；填写采购单
■ Book third party origination artists, raise purchase orders, etc.
■ 确保最终版本创新作品抵达正确目的地
■ Ensure final delivery of artwork to correct destination
■ 将所有艺术品归档。
■ File all artwork
?
主要要求：
Main Requirements:
■ 学士学位及以上。
■ Bachelor’s degree or above
■ 5年或以上行业或者类似经验。
■ 5+ years’ work experience in agency or equivalent
■ 优秀的中英文书面、口头沟通技巧。
■ Excellent communication skills with proficiency in spoken and written English and Chinese
■ 拥有在于客户接触时所必需的成熟的判断技巧。
■ Necessary judgement skills for communicating with client
■ 管理客户预算和期限的能力。
■ Ability to manage client budgets and deadlines
■ 良好的研究、写作和编辑能力,以及与客户交流专业的能力。
■ Good research, writing and editing skills, as well as the ability to interact with clients professionally.
■ 良好的抗压能力。
■ Ability to work well under pressure
■ 拥有强烈的学习表达能力技巧的意愿。
■ Basic presentation skills with a strong willingness to improve them
■ 积极参与演讲的能力。
■ Ability to actively participate in presentations
我们看重人们的是：
What we value in our people:
■ 热衷于做好自己的事情，服务客户并且创造可衡量的差异
■ Passionate about being the best at what they do, serving their clients and making a measurable difference.
■ 创意和专业知识是他们的命脉。他们提出大胆的想法并且能够成功的将其付诸实践
■ Ideas and expertise are their lifeblood. They create bold ideas and have the expertise to apply them successfully.
■ 人际关系贯穿于他们职业生涯的核心。通过理解并尊重客户和同事的观点，帮助他们建立良好的人际关系和解决方案
■ Relationships lie at the core of their professional life. They understand and respect the views of their clients and colleagues, which help them to build strong relationships and find solutions.
■ 他们重视同事间的真诚以及开展业务的方式
■ They value integrity in their work relationships and in the way they conduct business.
■ 他们对自己、工作以及工作的公司具有雄心壮志
■ They have ambition for themselves, their work, and for the company they work for.
■ 他们的所有的交互都是开放、诚实和透明的。
■ They are open, honest, and transparent in all interactions.
Title: Account Manager
汇报给：业务总监，
Reporting To: Business Director, Consumer Brand Practice
角色
Role:
■ 客户经理是企业中的重要职位，需要掌握企业要求的各种技能同时负责处理（有时候控制）日常客户关系，从而保证按时、在预算内高质量的完成品牌推广和设计方案。
■ A key role within the agency, the Account Manager is responsible for harnessing the various skill sets within the business and managing (and in some cases owning) the day-to-day client relationships in order to deliver the highest quality branding and design programs on time and on budget
■ 有效沟通,协调项目进展顺利,增加客户满意度
■ Communicate effectively, coordinate project to ensure smooth progress, and increase customer satisfaction
■ 为打造伟大的品牌项目进行有效的客户关系和机构资源管理（在某些情况下领导）。
■ Effective management (and in some cases leadership) of Client relationships and agency resources to deliver high-quality branding services
关键职责：
Key Responsibilities:
客户管理：
Account Management:
■ 一个大客户或多个客户的长期和日常管理。
■ Long-term and day-to-day management of one large account or multiple accounts
■ 准备提案，为项目制定预算和时间表。
■ Prepare proposals, estimates and timelines for projects
■ 必要时需获得内部和客户的批准。
■ Obtain required approvals from internal departments and client
■ 协助并在需要时开发新业务，并成为公司和客户之间沟通的桥梁。
■ Drive or assist in driving new business and act as a window between company and prospective clients
■ 负责客户的日常管理（包括工作流程、质量监管、预算控制和发票）并使客户对我们的工作质量感到满意。
■ Handle day-to-day management of accounts (including workflow, quality control, budget control & invoicing) and deliver high-quality products and services
■ 帮助推销大创意。
■ Help selling the ‘great idea’ behind the product
项目管理：
Project Management:
Administration Management:
■ 有效地处理客户沟通的各个方面，包括项目预期和超出预期的部分。
■ Effectively handle all aspects of client communications
■ 在寻找方法提高客户满意度的同时拓展客户关系。
■ Seek out ways to improve client satisfaction and expand client relationships
■ 学习如何服务策划和设计过程。
■ Learn how to contribute to consulting and design processes
■ 与业务主管一起落实新的工作方式，以更低的成本、更快的提高工作质量。
■ Work with the Business Director to implement new working methods for the agency to deliver cost-efficient quality work faster
■ 帮助提升公司在专业和客户群体中的形象。
■ Contribute in improving the image of the agency among professionals of the industry and prospective clients
■ 迅速熟练掌握在开发品牌设计中用到的工具和方法。
■ Acquire proficiency with the tools and methods used to develop branding and design projects
■ 与在其他行业的伙伴一起建立品牌建设的综合通信。
■ Work with colleagues from other departments to produce integrated brand-building communications
■ 准备在项目完成基础上的案例研究。
■ Prepare case studies upon completion of projects
团队管理：
Team Management:
■ 确保设计和数码工作室在为正确选择和级数而努力。
■ Ensure creative studios are working on the correct job and stage number
■ 安排团队和创意工作室之间的工作的转换。
■ Arrange transfer of work between internal teams and creative studios
■ 满足一些特殊广告客户的尖端设计/数码工作室对工作中bmp, pdf, CD, ISDN等工作的需求。
■ Brief creative studios of any ad hoc client requests e.g. bmp, pdf, CD, ISDN etc.
■ 预测工作中可能出现的问题，提高整个团队的表现。
■ Anticipate problems and improve overall performance;
■ 为客户服务的新成员提供客服技能方面的***实践。
■ Coach junior members of the department and encourage best practices in accounts services;
■ 激励团队里创新氛围的形成。
■ Foster a climate of creativity and innovation within the team
信仰管理：
Brief Management:
■ 参加内部评审工作。
■ Attend work performance review sessions
■ 满足客户对技术信息、产品等的需求。
■ Chase clients for technical information, products, requirements etc.
■ 促进策略的开发，并激发大创意。
■ Contribute to/develop strategies and briefs that inspire great work
财务管理：
Finance Management:
■ 在符合AD的情况下，估计额外的费用
■ Raise on-going estimates for any additional fees/costs in agreement with AD
■ 了解项目中可能会出现的折扣和优惠率
■ Be aware of any discounts or preferential pricing that may be applied to some projects
■ 每周监测实际花费；向财务部门获得发票快递复印件等
■ Monitor costs against estimates on a weekly basis; chase finance department for copies of invoices, couriers, etc.
■ 每周付费会议上向财务部跟进付费状态
■ Advise billing status to the Finance Department during weekly billing meetings
■ 支持债务收集工作。
■ Support debt collection efforts
■ 确保客户为公司工作付费。
■ Ensures clients are billed for the work the agency has performed and that they pay for it
■ 与同事合作确保达到***财务表现，获得强大的客户基础以及行业领先的公司形象
■ Works with peers within the network to apply best practice and deliver improved financial performance, client base, and credentials
产品：
Production:
■ 管理日常的生产过程。
■ Manage the production process on a day-to-day basis
■ 核对所需的所有客户信息——内容报告、拷贝、合同细节等。
■ Collate all required client information – specs, contract details, etc.
■ 审查创意工作流程和时间表
■ Review creative artwork schedules and timing charts
■ 协调生产/设计工作室与客户团队之间的变动和信息更新
■ Liaise changes and information between creative studios and client
■ 预定第三方艺术家；填写采购单
■ Book third party origination artists, raise purchase orders, etc.
■ 确保最终版本创新作品抵达正确目的地
■ Ensure final delivery of artwork to correct destination
■ 将所有艺术品归档。
■ File all artwork
?
主要要求：
Main Requirements:
■ 学士学位及以上。
■ Bachelor’s degree or above
■ 5年或以上行业或者类似经验。
■ 5+ years’ work experience in agency or equivalent
■ 优秀的中英文书面、口头沟通技巧。
■ Excellent communication skills with proficiency in spoken and written English and Chinese
■ 拥有在于客户接触时所必需的成熟的判断技巧。
■ Necessary judgement skills for communicating with client
■ 管理客户预算和期限的能力。
■ Ability to manage client budgets and deadlines
■ 良好的研究、写作和编辑能力,以及与客户交流专业的能力。
■ Good research, writing and editing skills, as well as the ability to interact with clients professionally.
■ 良好的抗压能力。
■ Ability to work well under pressure
■ 拥有强烈的学习表达能力技巧的意愿。
■ Basic presentation skills with a strong willingness to improve them
■ 积极参与演讲的能力。
■ Ability to actively participate in presentations
我们看重人们的是：
What we value in our people:
■ 热衷于做好自己的事情，服务客户并且创造可衡量的差异
■ Passionate about being the best at what they do, serving their clients and making a measurable difference.
■ 创意和专业知识是他们的命脉。他们提出大胆的想法并且能够成功的将其付诸实践
■ Ideas and expertise are their lifeblood. They create bold ideas and have the expertise to apply them successfully.
■ 人际关系贯穿于他们职业生涯的核心。通过理解并尊重客户和同事的观点，帮助他们建立良好的人际关系和解决方案
■ Relationships lie at the core of their professional life. They understand and respect the views of their clients and colleagues, which help them to build strong relationships and find solutions.
■ 他们重视同事间的真诚以及开展业务的方式
■ They value integrity in their work relationships and in the way they conduct business.
■ 他们对自己、工作以及工作的公司具有雄心壮志
■ They have ambition for themselves, their work, and for the company they work for.
■ 他们的所有的交互都是开放、诚实和透明的。
■ They are open, honest, and transparent in all interactions.
职能类别： 广告客户主管/专员
公司介绍
Welcome to Superunion, where people believe the world would be a better place if people's experience of brands was brilliantly designed and beautifully connected.
We exist to ensure that the entire brand experience – from the biggest of launches to the tiniest of online interactions – is both brilliantly designed and beautifully connected.
A brilliantly designed and beautifully connected experience is more important than ever before because
- People can share good and bad experiences easily
- They can compare and ‘experience’ brands online before purchase
- They are more demanding and expect good experiences (aided by technology)
- They expect their data to be used well, and with respect
It feeds naturally into our belief... The Experience of the Brand, is the Brand.
All these happen because we offer
- STRATEGIC PARTNERSHIP
- WORK THAT WORKS
- METICULOUS PROJECT DELIVERY
- ENERGISING EFFORTLESS
- EXTRAORDINARY EXPERIENCE
based on
OUR VALUE - Curious, Gutsy, Grounded, Agile
It has everything to do with you. Because the Experience of Brand Union is seamless connected, crafted by each talent we touch. Including YOU.
About Us
Brand union was founded in 1976. in January 2018, five companies become “Superunion”,it condensed “Brand Union” strategy and the global impact, The Partners’ perfect creative ability, Lambie - Nairn digital design ability, Addison customer experience and VBAT digital content production capacity. As The world's largest media group - one of The member enterprises of WPP, Superunion has 23 offices worldwide, more than 750 employees with integrated global view and service. In our work, we cover a wide range of key audiences, including enterprises, consumers, customers, talents, and deeply understand and analyze the relationship in between. This working method enables us to lead customers to fully realize the role of brand in driving strategic development, and bring out the maximum value of the brand in key areas. Superunion has been focus on the change of customer demand, covering the main market in the world, and the influence is more involved in every corner of the world.
www.superunion.com
We exist to ensure that the entire brand experience – from the biggest of launches to the tiniest of online interactions – is both brilliantly designed and beautifully connected.
A brilliantly designed and beautifully connected experience is more important than ever before because
- People can share good and bad experiences easily
- They can compare and ‘experience’ brands online before purchase
- They are more demanding and expect good experiences (aided by technology)
- They expect their data to be used well, and with respect
It feeds naturally into our belief... The Experience of the Brand, is the Brand.
All these happen because we offer
- STRATEGIC PARTNERSHIP
- WORK THAT WORKS
- METICULOUS PROJECT DELIVERY
- ENERGISING EFFORTLESS
- EXTRAORDINARY EXPERIENCE
based on
OUR VALUE - Curious, Gutsy, Grounded, Agile
It has everything to do with you. Because the Experience of Brand Union is seamless connected, crafted by each talent we touch. Including YOU.
About Us
Brand union was founded in 1976. in January 2018, five companies become “Superunion”,it condensed “Brand Union” strategy and the global impact, The Partners’ perfect creative ability, Lambie - Nairn digital design ability, Addison customer experience and VBAT digital content production capacity. As The world's largest media group - one of The member enterprises of WPP, Superunion has 23 offices worldwide, more than 750 employees with integrated global view and service. In our work, we cover a wide range of key audiences, including enterprises, consumers, customers, talents, and deeply understand and analyze the relationship in between. This working method enables us to lead customers to fully realize the role of brand in driving strategic development, and bring out the maximum value of the brand in key areas. Superunion has been focus on the change of customer demand, covering the main market in the world, and the influence is more involved in every corner of the world.
www.superunion.com
联系方式
- 公司地址：地址：span上海恒丰路399号达邦协助广场11楼