上海招聘

Job Description
Strong customer focused role focusing on maintaining the relationship and professional image between IT and internal users across all lines of businesses of Disney International. The role includes first and second level IT support.
- Provide 1st and 2nd level helpdesk support to internal users
- Update and maintain “Service Tickets” in Service Manager system
- Answer queries concerning usage of standard applications and provide technical Disney complied solutions
- Coordinate with the local/regional/international service delivery teams for customer support
- Perform administrative support for the IT department as required
- Proactively maintain the Desktop environment for the business and adhere to Disney IT standards, policies and procedures
- Work on specific IT projects required by the business or assist in initiatives as directed by global, International or regional IT teams
- Ensure compliance with local legislative requirements for software licensing
- Provide assistance in improving / streamlining the Lobs' business process based on IT best practices



Requirements

Education:
Degree in Computer Science or relevant


Requirement

- In depth technical understanding of PC platforms and up-to-date experience on Help Desk and LAN/WAN technologies
- Experience in service provision, preferably in a helpdesk environment
- Minimum of 5 years relevant systems support, help desk, training or other computer related experience.
- Experience with Windows OS and MS Office a must
- Hands on experience on assembling PC/Mac is a must
- Hands on experience on Polycom/Cisco telephone system
- Good knowledge on Microsoft Active Directory a must
- ITIL/PMP certification is a plus

上海合联电子科技有限公司（Shanghai Helian Electronic Technology Co., Ltd.）是一家从事计算机软件开发，硬件产品销售，系统集成和软硬件维护服务的专业公司。主要业务集中在IBM、华为、VMware公司的全系列产品销售和应用开发，业务涵盖笔记本，台式机，服务器、小型机，存储产品、网络产品、软件、系统集成，提供技术服务。公司已逐步从硬件销售商转型成为IT咨询以及提供IT服务的公司。
北京长得集团成立于1995年，集团公司实力雄厚，主要业务集中在IBM软硬件的产品销售与基于IBM平台的应用开发，业务涵盖IBM pSeries(RS/6000)，iSeries(AS/400)，xSeries，联想PC、笔记本电脑等多项产品。集团公司拥有系统集成资质，软件开发资质，弱电项目资质等。在全体员工多年的努力下，集团的销售规模不断扩大，在业界享有广泛的声誉，2010年北京长得集团属下各公司的总销售额已经突破15亿人民币。
上海合联电子科技有限公司2001年正式成立，前身为集团公司上海办事处，秉承集团公司主营业务，凭借集团公司雄厚的资金和技术支持，公司在计算机销售上稳步发展，新的增值服务领域取得显著成绩，是IBM华东分公司钻石级代理商，ORACLE、CISCO、VMWARE等公司战略合作伙伴。
目前，公司在金融、医疗、教育、物流、制造、零售等行业等多领域内业务稳步上升， 并且重点发展和加强IBM中低端小型机和开放平台存储设备的硬件保修维护服务。同时公司尊重与业界系统集成公司的合作，成为上海地区IBM小型机的分销服务主要的合作伙伴之一。