上海招聘

Key Responsibilities 主要职责

• Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked

  帮助客人拿重的包裹，衣服，行李厢等，在客人提出要求之前便可礼貌快速的予以帮助

• Maintain a willingness to please attitude and give undivided attention to any approaching guest

  保持持续的良好服务态度并关注每一位走近的客人

• Adhere to guest checking in and checking out procedures pertaining to baggage handling

  在客人办理入住和离店时严格遵照行李服务程序

• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and G-Care members

  在酒店门口欢迎客人，并礼貌恰当的问候客人；对于回头客和尊享会员要予以特别关注。

• Assist arriving and departing guests by opening and closing car and taxi doors

  帮助抵达和离店的客人开关车门

• Maintain a spotless Porte Cohere and Drive way

  保持酒店正门车道和两旁甬道干净畅通

• Guide the guest to the Front Desk and wait behind the guest during the check-in. 领客人到前台办理入住，期间站在客人身后等候

• Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.

  目光时刻关注前台，等待接待员的示意

• Without delay, escort the guests accordingly

  接过客人的房卡后引领客人去房间。

• Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.

  熟悉酒店的布局，在引领客人时走***路线。

• Room the guest in accordance with hotel standards.

  按照酒店标准引领客人去房间。

• Be familiar with the lift workings and emergency stairs.

  熟悉酒店电梯和紧急通道。

• Provide information to guests about the hotel facilities and services.

  向客人提供酒店设施和服务的信息。

• Provide guest services and guidance.

  向客人提供服务和引导。

• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guest

  熟知并使用客人的姓名，特别是回头客和长住客；客人从大堂经过时一定要问候客人，随时保持警觉以便能够及时为客人提供帮助。

• Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

  保持大堂干净整洁，如果需要大清洁需告知主管或领班。

• Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

  当班期间保证自己有良好的仪容仪表，皮鞋没有污渍，制服整洁。

• Help other employees in department, replacing them temporarily when necessary

  帮助部门的其他同事，在有需要的情况下暂代替他们完成工作。

• Keep the baggage room clean and in order before going off duty on each shift

  保持行李房的清洁卫生，每个班次结束前清理行李房。

• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

  收到报纸时，按照领班事先确定的房号将报纸送进客人房间。

• Use the Duty Log to document matters of importance

  在交班本上记录重大事件。

• Operate Communicates equipmen

  会操作通讯设备

• Arrange transport and coordinate luggage

  安排协调交通和行李

• Manage the key system securely

  保证钥匙系统的安全性。

• At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times

  始终保持良好的遗容仪表，愉快的心情，在客人抵达酒店时以热情友好的态度问候客人，随时向客人提供服务。

• Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled

  保持酒店正门口的干净清洁，没有占道物品摆放，保持车道有序畅通。

• Adhere to guest contact standards at all times

  始终遵循联络客人的标准。

• Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests

  向客人介绍酒店最新的服务项目和最新的设施，向客人提供可靠的信息。

• Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in

  协助客人上下出租车和其它车辆，帮其搬运行李，并引领客人至前台办理入住。

• Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert

  能够按照客人的要求帮客人叫出租车，确保客人不被宰客，独自与租车司机协商价格，并提醒客人保持警惕。

• Knowledgeable in assisting guests in requests for transport and other information

  能够为客人提供用车和其它信息以帮助客人。

• Knowledgeable of the events of the day and of daily Hotel activities了解酒店每天的大事。

  Knowledgeable of VIP guests and whenever possible addresses such guests by name

  能够识别VIP客人并尽可能的称呼其姓名。

• Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present

  当有行迹可疑者或捣乱闹事者出现时要及时出面并通知保安部和大堂副理。

• Keep alert for guest entering and leaving the hotel. Suspect guests (including those engaged in competitor analysis, suspicious looking characters, etc) should be relayed immediately to the Front Office Manager对客人进出酒店保持警觉。遇到可疑的客人（如做同业竞争分析的宾客，形迹可疑的宾客等）要立刻报告前厅部经理。

• Conversant with emergency evacuation and fire procedures

  熟悉紧急疏散和火警程序。

上海大虹桥核心地区的大型综合体酒店群---上海虹桥绿地世界中心酒店群由已正式开业的上海虹桥绿地铂骊酒店、上海虹桥绿地铂瑞公寓以及上海虹桥绿地铂瑞酒店组成。酒店群位于虹桥枢纽的核心地段，其毗邻上海国家会展中心，距离上海虹桥火车站约2公里、距离上海虹桥国际机场约2.5公里、距离地铁站仅800米。
 
Primus Hotel Shanghai Hongqiao, together with Primus Residence Shanghai Hongqiao and The QUBE Hotel Shanghai Hongqiao, constitutes a part of the large-size complex hotel group, i.e. Greenland World Center Hotels. Adjacent to National Exhibition and Convention Center Shanghai, the hotel is only 2 kilometers to Shanghai Hongqiao Railway Station, 2.5 kilometers to Shanghai Hongqiao International Airport and 800 meters walking distance to metro station.


上海虹桥绿地铂瑞酒店是上海虹桥绿地世界中心酒店群中的个性奢华品牌酒店。酒店拥有393间豪华现代的客房；个性鲜明的餐饮服务融合全日餐厅、行政酒廊、意大利及中餐厅；水疗中心、健身房等完善的娱乐设施平衡您的工作与生活。酒店拥有超过1,200平方米的无柱大宴会厅和11个会议室，满足多种宴会和会议需求。酒店于2017年11月13日正式开业。

Primus Hotel Shanghai Hongqiao is an ideal luxury hotel of Greenland World Center Hotels. The hotel provides 393 stylish rooms and various choices on food & beverage that blends All Day Dining, Executive Lounge, Italian and Chinese Restaurant. Well-appointed Gym, SPA and entertainment facilities give you a great balance after work. The 1,200 m2pillar-less grand ballroom and 11 function rooms are able to meet different business and banquet needs. The hotel is opened on 13th November 2017.

上海虹桥绿地铂瑞公寓是上海绿地虹桥世界中心酒店群中的高端酒店式公寓。公寓拥有158间客房，包括面积多达40平方米的单身公寓及面积多达170平方米的三居室等多种房型。此外，该公寓还配有住客独享的健身设施和会议室以平衡客人的生活及工作需求。公寓于2017年6月正式开业。

Primus Residence Shanghai Hongqiao is an upscale service apartment of Greenland World Center Hotels. The apartment features 158 apartments, including one bedroom apartment that up to 40m2, and three bedroom apartment that up to 170 m2. It also features private gym and function rooms to meet various requirements for the customers. The residence has already opened on June 2017.

定位为上海虹桥绿地世界中心酒店群高端商务的品牌酒店 – 上海虹桥绿地铂骊酒店专为寻求出行便捷、居住舒适的商务人士量身定制。酒店拥有287间客房、面积约278平方米的多功能厅，以及4个面积从69至150平方米不等的会议室，上海虹桥绿地铂骊酒店是举办各类商务活动的绝佳选择。酒店于2017年4月15日正式开门迎客。

As an upscale brand hotel of Greenland World Center Hotels, The QUBE Hotel Shanghai Hongqiao is designed for business travelers who looking for easy access and comfortable stay. The hotel features 287 well designed rooms that offering uncomplicated comfort and the latest technology. POYA all-day dining restaurant offering world class level dining experience, 278 m2 function room and 4 meeting rooms which range from 69 m2 to 150 m2 are perfect choice for business travelers. The hotel has been opened on April 15th 2017.

关于绿地国际酒店管理集团
About Greenland International Hotels Group

绿地国际酒店管理集团系世界500强企业绿地集团全资子公司，是全面负责酒店业务板块经营、管理和发展的综合性产业集团。凭借雄厚的资本实力和开放包容的国际化视野，绿地控股集团先后与多家国外知名酒店管理集团缔结战略合作关系。绿地国际酒店管理集团正式成立后，全面负责集团酒店业务运营，并于2012年推出自主酒店品牌“铂瑞-Primus”、“铂骊-The QUBE”， 2016年推出“Q”品牌。

作为国内***酒店物业持有商和管理运营商之一，绿地国际酒店管理集团目前在全球范围内经营和在建超过79家酒店，项目遍布全球7国54城,拥有各类客房20,000余间，预计开业和正在施工项目总值超200亿人民币并将在2020年前在全球范围内拥有超过150家酒店。

Greenland International Hotels Group (GIHG) is a wholly owned subsidiary of Greenland Group---one of the Global Fortune 500 companies and a comprehensive industrial group. With a solid capital background, vision of internationalization that GIHG has established strategic partnerships with many international hotel management companies since founded and launched its owned brand, the Primus, the QUBE in 2012 and Q brand in 2016.

As one of China’s largest hotel property investors and operators, GIHG owns hotel assets of more than RMB20 billion, with 20,000 rooms in 79 hotels and projects in pipelines across 7 countries and 54 cities. With own-branded hotels as its core business, GIHG is transforming itself into a world-renowned hotel management company and will achieve a portfolio of more than 150 hotels worldwide by the end of 2020.