客服专员 (职位编号：016)
炽炎商务咨询（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资（欧美）
- 公司行业：影视/媒体/艺术/文化传播 专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-12-07
- 工作地点：上海-静安区
- 工作经验：1年经验
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：6-7千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
We are looking for a Customer Service Advisor
Full Time Position – Shanghai Jing’An Office
职位：客服顾问
全职
工作地点：上海市静安区延安西路129号华侨大厦9F
247tickets.com is a marketplace of experiences, providing locals, expats and tourists all the best tickets and trips in one easy to use mobile and desktop platform. We’re small, but we have big ideas and we need someone who wants to help us on the journey! 247tickets.com
247Tickets.com是一个非常有经验的市场，它为当地人、外籍人士和游客提供了最便捷手机移动端和电脑客户端的门票和旅行服务。我们虽然不是一个巨大的团队，但我们有伟大的想法，在我们的旅程中我们需要你的加入！247 tickets.com
Description of Role
The Customer Service Advisor position offers an exceptional opportunity to act as a bridge for international and domestic customers and the various amazing events, experiences and trips offered on our platform. The position offers a high degree of responsibility acting as a direct contact to all customers who seek an exceptional and personal experience throughout the buying journey and beyond.
? Update data in the back office
? Answer customer queries on WeChat/email in a friendly and proactive way
? Handle customers’ problems or complaints in an understanding and hospitable manner.
? Collaborate with other departments (finance, marketing) to manage reputation and coordinate actions
? Maintain a friendly and pleasant image to customers
? Take the initiative to identify possible sales leads and follow up on each one
岗位描述：
客户服务顾问的职位提供了一个特殊的机会，为国际和国内客户提供桥梁，以及我们平台上提供的各种令人惊叹的活动、体验和旅行。该职位提供高度的责任，作为与所有在整个购买过程中寻求特殊和个人经验的客户的直接联系。
在后台更新数据
通过wechat/email以友好和主动的方式回答客户的问题
以理解和友好的态度处理客户的问题或抱怨。
与其他部门(财务、市场)合作以管理公司声誉和配合协调工作
对客户保亲切友好的形象
主动识别潜在的客户并跟踪每一个潜在客户的消费意向
Must Haves…
? Excellent communications skills – verbal and written
? Preference for 1-2 years relevant experience
? Passionate about experiences, communicating and learning
? Self-starter who takes initiative & can operate with minimal guidance
? Good level of English
? Positive attitude, detail and customer oriented with good multitasking and organizational ability
职位要求：
1. 优秀的沟通技巧——口头和书面
2. 1-2年相关工作经验
3. 对交流，沟通和学习充满激情
4. 主动学习的自我激发者，可以在最低限度的指导下独立自主地进行操作
5. 良好的英语水平
6. 积极的态度，细心和客户导向良好的多任务处理能力和组织能力
We are looking for a Customer Service Advisor
Full Time Position – Shanghai Jing’An Office
职位：客服顾问
全职
工作地点：上海市静安区延安西路129号华侨大厦9F
247tickets.com is a marketplace of experiences, providing locals, expats and tourists all the best tickets and trips in one easy to use mobile and desktop platform. We’re small, but we have big ideas and we need someone who wants to help us on the journey! 247tickets.com
247Tickets.com是一个非常有经验的市场，它为当地人、外籍人士和游客提供了最便捷手机移动端和电脑客户端的门票和旅行服务。我们虽然不是一个巨大的团队，但我们有伟大的想法，在我们的旅程中我们需要你的加入！247 tickets.com
Description of Role
The Customer Service Advisor position offers an exceptional opportunity to act as a bridge for international and domestic customers and the various amazing events, experiences and trips offered on our platform. The position offers a high degree of responsibility acting as a direct contact to all customers who seek an exceptional and personal experience throughout the buying journey and beyond.
? Update data in the back office
? Answer customer queries on WeChat/email in a friendly and proactive way
? Handle customers’ problems or complaints in an understanding and hospitable manner.
? Collaborate with other departments (finance, marketing) to manage reputation and coordinate actions
? Maintain a friendly and pleasant image to customers
? Take the initiative to identify possible sales leads and follow up on each one
岗位描述：
客户服务顾问的职位提供了一个特殊的机会，为国际和国内客户提供桥梁，以及我们平台上提供的各种令人惊叹的活动、体验和旅行。该职位提供高度的责任，作为与所有在整个购买过程中寻求特殊和个人经验的客户的直接联系。
在后台更新数据
通过wechat/email以友好和主动的方式回答客户的问题
以理解和友好的态度处理客户的问题或抱怨。
与其他部门(财务、市场)合作以管理公司声誉和配合协调工作
对客户保亲切友好的形象
主动识别潜在的客户并跟踪每一个潜在客户的消费意向
Must Haves…
? Excellent communications skills – verbal and written
? Preference for 1-2 years relevant experience
? Passionate about experiences, communicating and learning
? Self-starter who takes initiative & can operate with minimal guidance
? Good level of English
? Positive attitude, detail and customer oriented with good multitasking and organizational ability
职位要求：
1. 优秀的沟通技巧——口头和书面
2. 1-2年相关工作经验
3. 对交流，沟通和学习充满激情
4. 主动学习的自我激发者，可以在最低限度的指导下独立自主地进行操作
5. 良好的英语水平
6. 积极的态度，细心和客户导向良好的多任务处理能力和组织能力
职能类别： 客服专员/助理
关键字： 客服 英文 票务 售前
公司介绍
The247collective are a group of HR consultants, Accountants, Customer Service and Business Specialists, Designers, Developers and Videographers.
For more information, please check www.247collective.com
For more information, please check www.247collective.com
联系方式
- 公司地址：上班地址：延安西路129号华侨大厦5F