上海招聘

职位描述：
Position: IT Support Assistant
Location: Shanghai, China
Reporting to: Head of Engineering, China
Benefits: Flexible opt-in benefits including 15 days’ holiday p.a., birthday day off, Farfetch/Browns Fashion site discounts, pension scheme, medical insurance…
Hours of work: 10am to 7pm, Monday to Friday
Website: www.farfetch.com

The Role

The role is responsible for supporting the Shanghai, Japan and HK offices (approx. 150 users in total at the moment and rapidly growing) with IT-related issues, providing responsive 1st & 2nd line desktop support, maintenance/troubleshooting of new and existing systems.

What You’ll Do:

IT Support – Farfetch
? Manage all aspect of IT support services including laptops running Windows 7 and Apple Mac OS X, Windows Server 2012 R2, Meraki Access points and Cisco Network Switches
? Provide brilliant server and desktop technical support both physically and remotely
? Pro-active management and monitoring to ensure good working condition of all Polycom Group 500 video conferencing units and VoIP phones as well as all AV systems.
? Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
? Enforce IT processes and procedures and promote JIRA ticketing system.
? Support end-users in the office for all IT issues and respond to queries in a timely manner
? Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
? Assist in the compilation and maintenance of an accurate inventory of hardware and software
? Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
? Pro-actively provide information to users on the progress of outstanding support calls
? Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly
? Constructing positive communication within the Tech departments ensuring content and materials are reflective and consistent with FF.com
? Supporting global users including New York office remotely
? STORM – working with the Porto team to build a guide for Browns & FF
? Identifying tech trends with several departments including Social media
? Adobe expert – Supporting users on several third party applications with tech issues mainly including licensed software that aren’t FF developed.

Who you are

? Previous experience in a IT role in a similar function
? Knowledge of Windows networks, Windows 7/10, Office 2010 - 2016/O365, SCCM 2012, AD administration, Google Apps, Symantec Endpoint Encryption, System Centre Endpoint Protection, printers, PC and Mac devices and OS
? Experience of network administration and troubleshooting (LANs, WANs, VPN, TCP/IP, Switches and Routers, firewall, Wi-Fi and access points)
? Experience of MS Exchange server and email clients including outlook for Windows and Mac (2010 – 2016) and Mac Mail
? Ability to take directions working with limited supervision as well as apply own initiatives
? Ability to come up with new ideas to further improve the level of service delivered to users
? Logical and calm with ability to inspire confidence in IT services
? Ability to thrive in a continuously busy environment
? Ability to work collaboratively in a Global team displaying a brilliant communication skills
? Be task focused, results orientated in an agile environment
? Trouble-shooter who has is able to provide solutions in a timely manner and spot potential issues before they escalate
? Proficient in internet-related applications such as Google Mail for business, FTP clients and a variety of web browsers
? Fluent in English (writing and speaking) and Chinese
? Self-motivated, detail-oriented and organised

We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.
 
? Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
? Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.

We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Farfetch Limited 是一个立足于时尚奢侈品行业的全球领先科技平台，旨在将品牌、买手与时尚爱好者紧密连结起来。 2007 年，出于对时尚的热爱，José Neves 先生创立 Farfetch，并于次年将其发布上线。作为一个全球时尚电商平台，我们与来自 50 多个国家的 1200 多个人气品牌、买手店以及商场紧密合作，精选优质时尚单品，送至 190 多个国家的顾客手中。让全球时尚爱好者足不出户，即可选购海量奢品，尽享一站式购物体验。

此外，Farfetch 还通过 Farfetch Platform Solutions 服务为企业客户提供电商和技术解决方案；旗下的伦敦时装精品零售商 Browns 和美国潮牌寄售交易平台 Stadium Goods 为消费者提供更多时尚奢侈品购物选择；New Guards 平台则助力孵化多个全球时尚品牌。Farfetch 还积极投入到创新研发当中，不仅推出增强零售项目 —— Store of the Future 未来商店，还为时尚奢侈品行业研发核心技术、策划商业方案和提供服务。