上海招聘

职位描述：
1. MAJOR RESPONSIBILITIES 主要职责
Responsible for customer complains, report preparation for internal and external customer as requested.
Continuous monitoring and systematic analysis of warranty returning and of respective indicators to identify trends and/or possible upcoming issues.
Initiation and leading of warranty reviews (where appropriate with the customer), warranty costs and “No Trouble Found”- incident projects and activities to implement corrective actions company-wide.
Negotiation of rates and parameters of recognition with the respective customer with the goal to define cost optimized warranty settlements.
Coordinate of warranty issue level1 and level2 diagnosis process, and follow up the progress closely.
Build up good relationship with customers. Ensure customers are satisfied with our products and service.
On-site visit dealer side to investigate the hot issue if required.

2. KEY COMPETENCIES 资格能力要求
Good acknowledge of quality tools, such as 8D. SPC. MSA and etc;
Good Microsoft Office player;
Fluent in English, both oral and written;
Familiar with Office application;
Willing to travel and work under high pressure.

采埃孚(ZF)是全球领先的传动与底盘技术以及主动和被动安全技术供应商。采埃孚(ZF)集团于 2015 年 5 月 15 日完成了对天合汽车集团 (TRW) 的收购，整合成为采埃孚(ZF)主动和被动安全技术事业部。新的公司在全球约 40 个国家共设有约 230 家生产型企业，拥有 138,300 名员工，2015年集团销售额达292亿欧元。为确保产品创新的研发能力，采埃孚(ZF)每年将5%的销售额(2015年：14亿欧元)投资于研发。采埃孚(ZF)是全球最大的汽车零部件供应商之一。