上海招聘

职位描述：
Role

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a thorough understanding of all areas of the business and supported by your line manager will be responsible for managing projects from brief to final delivery, on time and budget. You will be client focused and require good communication, organisation and time management skills to mange both your clients and internal departments, while always focusing on quality, process and profitability.


Responsibilities:
Internal Responsibilities
? Ensure your line manager is aware of your workload, issues and successes etc. Escalate any issues to your line manager
? Provide detailed handover notes/briefings to ensure all work can be managed in your absence
? Ensure timesheets are submitted and completed on time and allocated to the correct accounts
? Respond to requests from senior management
? Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports

Client Management Responsibilities
? Immerse yourself in the client's brand and offering
? Ensure clients understand agreed workflows and manage them through the process
? Set and manage client expectations deliverables and timeframes
? Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
? Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
? Build strong day to day relationships with all clients and agency stakeholders - communication is key
? Ensure that your line manager is aware of all client issues (including potential delays) to ensure swift resolution and avoid escalation (recommend solutions wherever possible)
? Strive to better client and stakeholder relations
? Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
? Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
? Provide agendas and detailed contact report following all client meetings (face to face and phone calls)

Project Management Responsibilities
? Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external (Clients and agencies) where necessary to ensure things get done
? Consistently deliver against all contractual obligations include SLAs and KPIs
? Follow agreed workflows and utilise relevant project mangement tools - FIDO, Trados etc.
? Check all materials (PDFs, emails, ads etc.) and ensure quality control procedures have been followed before sending to clients
? Keep SAM/AD/GAD updated on status of projects
? Collate any information needed for input to client reports and presentations
? Responsible for uploading reference materials to FIDO
? Helps organise, attends (if required) and minutes internal team meetings
? Manage your workload effectively and highlight to your Line Manager if support is required to ensure successful completion of a project
? Provide administrative support to team as required
? Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
? Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs schedule, timings ,delays etc
? Manage, monitor and update all timelines and set realistic expectations with clients
? Monitor internal workflows, identify areas for improvement and make recommendations
? Ensure clear division of responsibility for appropriate files at each stage of the project

Quality Control
? Highlight and escalate quality control issues
? Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed
? Ensure the best external talent is always used - freelancers, translators, proofreaders, copywriters, planners where necessary (liaise with relevant dept. heads and ensure they pass relevant tests)

Job requirements:
? 3 years managing and servicing international accounts
? Experience working in transcreation, translation, localization
? Experience working in TV, Digital and/or Print production
? Strong time management/prioritisation skills
? Strong project management skills
? Can do attitude and an ability to work under pressure
? Strong interpersonal and communication skills
? Must possess excellent written & verbal skills in English
? Strong numeracy skills
? Highly organised, detail oriented, client focused and proactive
? Team player
? Strong IT literacy, including Word, Excel, Powerpoint/Keynote
? Strong project management skills
? Strong time management/prioritisation skills

Hogarth 是一家WPP旗下的4A广告公司，总部在英国伦敦，在8年里面从一个10人公司已经扩展到3000多人的国际企业公司，我们负责BTL、Agency内部Pitch Video、广告纪录片、TVC、病毒视频、专业录音、特效、动画、调色等等。

Hogarth 是一家走在行业前沿的营销执行公司。我们为客户制作各种媒体、各种语言的广告和其他营销传播产品。我们专业的制作团队、强大的工作流程和资源管理技术，在保证高质量和全面控制的同时，为全球品牌实现成本节约。