Tmall CS Manager 电商客服经理（港资）
广州艾微肯企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：创业公司
- 公司行业：专业服务(咨询、人力资源、财会) 外包服务
职位信息
- 发布日期：2017-11-08
- 工作地点：深圳-福田区
- 工作经验：5-7年经验
- 学历要求：大专
- 语言要求：英语熟练 粤语熟练
- 职位月薪：1-1.8万/月
- 职位类别：客服经理
职位描述
职位描述：
Duties:
- Lead the Customer Service team to perform the daily operation;
- Develop and implement customer service policies and procedures;
- Work closely with customer to define customer service standards and ensure the service quality and lead times are achieved;
- Handle customers’ feedback and complaints.
Requirements:
- College degree or above;
- More than 3 years Tmall (Global + local) experience and manage multi-brand (as the candidate need to handle many different brands), preferable in sizeable TP;
- Good command in English, Mandarin& Cantonese;
- Excellent problem solver with can-do attitude;
- Excellent communication and interpersonal skills;
- Customer-oriented, mature and able to work under pressure;
- Hand-on skills in MS Word & Excel as well as other computer applications.
Duties:
- Lead the Customer Service team to perform the daily operation;
- Develop and implement customer service policies and procedures;
- Work closely with customer to define customer service standards and ensure the service quality and lead times are achieved;
- Handle customers’ feedback and complaints.
Requirements:
- College degree or above;
- More than 3 years Tmall (Global + local) experience and manage multi-brand (as the candidate need to handle many different brands), preferable in sizeable TP;
- Good command in English, Mandarin& Cantonese;
- Excellent problem solver with can-do attitude;
- Excellent communication and interpersonal skills;
- Customer-oriented, mature and able to work under pressure;
- Hand-on skills in MS Word & Excel as well as other computer applications.
职能类别： 客服经理
公司介绍
艾微肯咨询是一家专注于为企业提供中高端人才寻访服务的人力资源服务公司，客户所在行业涉及大消费品行业、互联网行业、金融行业、制造行业等
联系方式
- 公司地址：上班地址：深圳市南山区高新科技园