上海招聘

职位描述：
? To effectively handle client’s ground transportation reservations with main focus being conference and event work.
为客户的团队活动项目安排全球用车需求以及协助相关的会议与活动项目

Main Responsibilities:
主要职责:
Process incoming phone/email enquiries, booking & updates in a correct and timely manner
根据客户来电/邮件需求，及时准确地建立和更新系统订单
Process job updates
跟踪并更新订单
Handle client and supplier queries
及时处理来自客户和合作方方面的问题
Follow up on missing information to fully complete each booking
跟进获取客户方未完全取得的用车信息以保证用车需求和信息的完整
Advising clients on feasibility of schedules and checking them for discrepancies
核对客户所提供的用车信息并给予客户可行的用车日程建议
Client’s account management, providing detail quotations when necessary
客户账户管理，如有需要提供报价单明细
Manage on-site event ground transportation when required
如大型活动项目有需要，到现场负责项目的地面客运
Handle any special requests for clients
有效处理团队客户的临时或特殊需求
Assign appropriate suppliers to reservations and sourcing new suppliers when necessary
选择合适的合作方来提供用车服务并在需要的情况下寻找新的合格供应商
Record feedback in the system as required
需要的话在系统中记录客户反馈
Detailed handovers to UK/weekend staff
与相关英国和其他值班同事做好本人在非在岗时的细节工作交接
Ensure any special instructions, requests or quotes are added to relevant jobs
确保客户方特殊指示，要求和报价信息及时正确的添加到订单系统里
Assist accounts with invoicing of events where required
在有需要的情况下协助财务人员开具活动订单的发票
Inform Sales team of accounts progress and arising issues
将客户情况和问题及时通知到销售人员
Establish and maintain effective working relationships with co-workers, clients and suppliers
与同事，客户和供应商建立和维护有效的合作关系
Other Ad hoc projects assigned by your superior manager;
上级领导指派的其他相关的任务；

Candidate Profile:
候选人要求：
Excellent English (oral & written), standard Mandarin (Cantonese, Japanese will be a plus)
英语读写流利，普通话标准，会粤语、日语更佳
IT Literate (training will be given on the house systems)
熟练试用常用办公软件（另外我们会针对本公司预定系统进行培训），有旅游预订系统经验者优先考虑
High level of motivation and enthusiasm
工作积极主动
Excellent telephone manner
沟通有礼貌，尤其是电话沟通
Exceptional eye for detail
专注细节
Able to manage and prioritize multiple tasks to meet deadlines
能够负责多项任务并有效完成
A flexible approach and desire to be involved in all aspects of an expanding high level service business
乐于融入并奉献于一个快速发展的高标准服务团队

About TBR
TBR 简介

Operating since 1990’s in UK, TBR is a Global Ground Transportation company with an obsession for quality control. TBR has offices in Europe, Americas and Asia and have undertaken over 1 million jobs, the service is covered in more than 100 countries, and TBR is serving 6000 corporate clients worldwide.

With global network, TBR can assist you with all your transportation needs, no matter the location. TBR consistently surpasses client expectations and provides the service with our standards and secured payment solution.

TBR Shanghai is established on 13th August, 2015, and it is the first subsidiary of TBR in mainland China.
Visit our website: www.tbrglobal.com

TBR于90年代创始于英国，是一家全球地面交通服务提供商，公司十分注重服务的质量管控。目前在欧洲，美洲和亚洲都有全资公司，已累计承接超过100万次用车，服务覆盖全世界超过100个国家的主要城市，TBR在全球已拥有超过6000家公司客户。
无论您在哪里用车，得益于TBR遍布全球的专业车辆网络，都可以为您提供符合TBR标准的服务，以确保不断超越客户期待，也为您提供便捷安心的付款方式。
TBR上海公司成立于2015年8月13日，为TBR在中国大陆的第一家全资公司。
访问我们的网站: www.tbrglobal.com