上海招聘

职位描述：
Description of Role The Customer Service & Admin Manager position is a hands-on role that oversees the customer service and admin teams to make sure that everything is done as efficiently and seamlessly as possible. The job requires good management skills, the ability to pinpoint problems with processes and implement new one and experience within the customer service and admin fields.
? Manage the customer service and admin teams
? Review current processes and implement new ones
? Ensure the level of customer service remains high and improves over time
? Ensure your team understands the importance of up-selling products via customer service
? Lead by example, and help your team with customer
? Communicate between other departments to ensure that CS and Admin are meeting the demands of clients and partners.

Qualifications & past experience Past experience in customer service and admin is necessary, within e-commerce is preffered.
? Native Chinese language skills with a good grasp of both spoken and written English
? An ideas person who’s not afraid to voice their opinion and justify ideas with data and research
? Experience with logistics and product delivery
? The ability to manage and get the best out of teams
? Excellent problem solving skills
? Process driven with the ability to implement new procedures and processes if necessary
? Experience with live chat, email and over the phone customer service

The247collective are a group of HR consultants, Accountants, Customer Service and Business Specialists, Designers, Developers and Videographers.
For more information, please check www.247collective.com