上海招聘

职位描述：
Role Purpose:
To ensure alignment with corporate quality processes at the two BI/SF I/F S facilities and t o l l e r s and to provide quality support for the Greater China commercial.
Main Account abilities:
.Quality:
-Support Greater China in implementation of corporate Quality and Food Safety programs, ensuring compliance with national and international standards and legislation, and effective site specific quality and food safety programs: coaching and internal auditing
-Responsibilities include providing technical resources to customers, responding to quality related customer requests and resolution of quality and technical related issues with customers.
-Provides and maintains product information such as customer specifications, nutritional data, M S D S, technical data, regulatory compliance, quality audits, religious certifications and export classifications.
-Assist Greater China commercial team with process troubleshooting for quality related issues and/or complaint resolution
-Provide Sales/Technical/PM/CS support to customers for complaints and quality related issues; by phone or face to face. Train Sales/PM/CS on quality programs to ensure they can knowledgeably address customer questions.
-Effectively interact with Production, Application Regulatory and Technical Service teams to help introduce new products
-Foster continuous improvement of local departmental S O P s via local QA/QC team.
-Lead the development and execution of local training programs that support the Company’s objectives with regard to quality and food safety via local QA/QC team.
-Assist in translation of documents to expedite Customer Advocacy support when needed.
-Work very close with the Customer Service team to prompt reply / respond to customers complaints.
-Assist on the trouble shooting of test methods with Corporate Quality- Analytic Group.
-Coordinate inquiries to regional regulatory authorities and consultants, and disseminate information locally and to corporate regulatory; initiate/coordinate changes as appropriate

-Provides technical information to customers concerning quality requests
-Completes customer questionnaires and surveys
-Coordinates customer audits
-Issues or approves continuing guarantees, quality agreements, special customer quality or shipping requirements.
-Issues or approves quality certifications for regulatory compliance, G M O status and potential product impurities
-Approves product returns, customer specifications and special requirements
-Negotiates specification differences with customers
-Determines disposition of returned product and rejected products on quality issues
- Approves process and product specification changes
-Handle and negotiate customer claims
-Works closely with sales and customer service related to customer/product issues
-Works with religious organizations in order to obtain religious certifications for T&L products
-Reports to and back up to Manager, Customer Advocacy
-Resource to the business and the sites when SAP related to quality issue
-And other duties as assigned.
Travel required:
Approx. 25-50% between Singapore, Taiwan (if needed) 举报 分享

泰莱集团（Tate&Lyle）是全球食品配料和食品饮料解决方案的供应商，集团总部位于英国伦敦。公司历史悠久，最早可追溯到1859年,泰莱是英国伦敦交易所最早的30家上市公司之一。泰莱集团在全球6个大洲的38家子公司内，拥有约4600名员工。泰莱集团有两大业务：特种食品配料和大宗配料。泰莱集团于1994开始在中国开展业务，2007年建立中国区研发中心，大中华区总部位于上海市徐汇区漕河泾开发区。泰莱食品配料（南通）有限公司正式成立于2014年8月1日，和全球其他泰莱的子公司、机构一样，支撑着泰莱业务的进一步发展壮大。