上海招聘

职位描述：
Key responsibility:

? Manage a portfolio of Citi commercial card top clients in China
? Take ownership of client servicing issues and facilitate their resolution
? Engage regional and in-country business partners, leading a team effort to focus on issues and opportunities that further differentiate Citi in the view of our clients as an industry-leading service provider/external business partners
? Escalate customer’s feedback / complaints to superior for product, service and program improvements.
? Conduct regular, thoroughly prepared and effectively lead regional service reviews to ensure client satisfaction.
? Lead in-country client service performance and participate in communication sessions with all constituents about metrics, client issues, current trends, opportunities and risks
? Establish, provide input and track operational metrics and service level requirements to achieve business goals
? Act as key client contact in the overall service relationship, partnering closely with relationship management, sales, and product to bring a cohesive support structure and responsiveness to the client
? Timely reporting to country and regional seniors regarding significant service issues, action plans, status, and resolution
? Comply with established company policies and procedures to protect company and customer's asset.

Requirements:

? Education: bachelor's degree
? 5+ years of direct experience within corporate banking business focusing on customer service or credit card industry
? Demonstrated ability to provide outstanding client service at a senior level
? Demonstrated interpersonal skills and ability to build strong client relationships
? Excellent written and verbal communication skills
? Presentation skills: comfortable with audience of tenured, senior level professionals
? Proficient in utilizing reporting tools and applications, good understanding of procedures and concepts within own technical/subject area.
? Good team-player, proactive and self-motivated, Able to take challenges and work independently under pressure
? Language required: Fluent English and Mandarin, Cantonese is a plus 举报 分享

About Citi China

Citi first established an office in China on May 15, 1902, in Shanghai. In April 2007, Citi was among the first international banks to locally incorporate in China. Citi’s locally incorporated entity is known as Citibank (China) Co., Ltd, which is wholly owned by Citibank N.A. Today Citi is a leading international bank in China with footprint in thirteen cities across China (Beijing, Changsha, Chengdu, Chongqing, Dalian, Guangzhou, Guiyang, Hangzhou, Nanjing, Shanghai, Shenzhen, Tianjin, Wuxi). Citi has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions, Citi is the most global of all international banks in China.

关于花旗中国

花旗在中国的历史可追溯至一九零二年五月。花旗是中国领先的外资银行，为客户提供广泛的金融产品。2007年4月2日，作为首批成功转制本地法人银行的外资银行，花旗银行（中国）有限公司正式成立；2007年4月23日，花旗银行（中国）有限公司成为首批正式对中国境内公民开展人民币业务的外资银行之一。

目前，花旗分别在北京、上海、广州、深圳、天津、成都、杭州和大连设有多家分支行,开展企业银行业务和零售银行业务。花旗在全球100多个国家开展业务，是中国最具全球性的外资银行之一。


Our business is expanding rapidly and we are looking for highly qualified, ambitious individuals wishing to progress to the highest levels of their personal career development in Citibank.
We provide challenging and rewarding career opportunities with the vacancy:

The successful candidate will be provided with superior career development opportunities and a competitive remuneration package. If you are interested in being considered for the position please send your CV ( in English & Chinese) to us.

(Please indicate position applied & "51Job" on the envelope)