上海招聘

职位描述：
Job Description岗位职责:
SSBG has openings for a Server and/or Network Administrator to deliver IT Expertise to our company's wide range of clients. Successful applicants will be expected to work as part of a team made up of 1st & 2nd Tier Engineers, provide both onsite and remote technical services for customers (troubleshooting server and network issues, break/fix), perform regular proactive server monitoring and maintenance, participate in exciting projects such as IT audits, network design, server & network deployments, virtualization etc, act as an escalation point for internal team members, be able to clearly update, report and document using our dedicated Ticketing System. This role is a good mix of Systems and Network admin, and can lead to HIGHER Service Delivery Management opportunities!

SSBG正在招募服务器和/或网络管理员，为我们广泛的客户公司提供IT专业支持。被聘请的候选人将有望成为第一和第二技术团队的成员，为客户提供现场和远程技术服务（服务器故障排除和网络问题，中断/修复），执行定期的服务器监控及维护，参与诸如IT审计、网络设计、服务器和网络部署，虚拟化等项目，成为团队内部人员的有效助力，能够使用专用的订票系统清晰地更新报告、记录及文档。 这个角色是系统和网络管理员的有利合并，可以带来更多的服务管理机会！

REQUIRED SKILLS基础技能:
1. 1+ Years related System Admin experience
3年相关系统管理经验
2. Basic English (Read / Write / Listening)
基础英语沟通能力（读写、听力）
3. Good Windows Server 2008/2012 Domain Control / Group Policy / Active Directory
擅长Windows2008/2012服务器、域控制、组策略、活动目录
4. Good Networking – Routers / Firewalls / Switches / Wi-Fi – NAT / DHCP / LAN / WAN / DNS / VPN / MPLS / PTP – Cisco / Juniper / Checkpoint / Barracuda / Fortigate / Other.
熟悉网络路由、防火墙、交换机等设备

PREFERRED SKILLS优选技能:
1. Very Good Reporting Skills / Documentation
善于汇报反馈
2. Virtualization - Win Hype-V / VMware / ESXi / vSphere
熟悉虚拟化软件
3. Experience using Ticketing & Monitoring Tools / Nagios / PRTG
有订单系统使用经验
 
DESIRED SKILLS加分技能:
Juniper / CCNA / MCSE / VMware / or Other Prof Systems certification
持有专业资格证者优先 举报 分享

Intro of the company公司简介

SSBG has been supporting Multinational companies for over 15 years with Outsourced Enterprise IT Services. We have a multinational support team and we use a structured methodology to support our clients around China. SSBG已经为跨国公司提供了超过15年的企业IT外包服务。我们拥有一支多元化的跨国支持团队，使用系统化的方法来服务于我们在中国的客户。

Services服务

We provide proactive support and reactive support to international clients operating in China.
我们提供积极主动及反应迅速的技术支持，服务于我们在中国的外资客户。
Our clients work with us because we are the Single Point of Contact for IT Services for Businesses in China at the International Standard they expect.
我们的优势是：为企业提供一站式IT 技术解决方案，符合国际标准，因此我们的客户选择与我们合作。

Our main services are 我们主要的服务是：
1.    IT Support (remote / onsite / phone) IT 技术支持（远程/现场/电话）
2.    Managed hosting 数据托管
3.    IT Consulting IT 咨询
4.    Sourcing and setup of hardware and software采购以及设置硬件和软件


How we work 我们如何开展工作

We follow international service standard like ITIL and Project Management. 我们遵循ITIL、项目管理等国际服务标准。
This is how we work daily 我们的日常工作安排：
1.    We use Remote support tools
我们使用远程支持工具
2.    We have a CS (Customer support) team to act as a buffer between technicians and clients
我们拥有一支客户支持团队，作为技术工程师和客户之间沟通的桥梁
3.    We work in a team and with clear escalation procedure (managed escalation process)
我们使用明确的升级程序(托管升级过程)
4.    We work with clear instructions for our technicians
我们对技术工程师有明确的指示
5.    We use an online ticketing & tracking system
我们使用在线下单和跟单系统
6.    We provide a clear & concise documentation
我们提供清晰简洁的文档
7.    We have professional service model
我们提供专业的服务
    

When you work with SSBG you are not left alone with the client. You can always count on a clear escalation procedure and the Customer Support team handles all the client requests / demands.
当你加入SSBG后，你不会独自面对客户的需求。我们提供明确的升级程序，我们的客户支持团队会协助你处理所有客户的请求及需求。

Benefits 福利

You can learn how to: 你可以学习到：
1.    Use ITIL (escalation / assignment / etc.) 使用ITIL(升级/分配/等等)
2.    Follow PM procedures遵循点程序
3.    Learn how to document and report clearly学习如何清晰地记录和报告
4.    Learn how to be part of a multinational team学习如何成为跨国团队的一员