上海招聘

职位描述：
Principal Duties & Responsibilities :
？ Serve as a technical specialist in application support. Utilizing an understanding of CSA business and system processes. Contacts end-users to verify all details associated with incident, assess and categorize the nature of the issue and providing estimated resolution time in accordance with service level agreement.
？ Analyze and resolve moderate to complex application and end point problems. Ensures any failures are documented to provide a sound basis for problem resolution for future reference, identifying repeat problems and provide recommendations as appropriate to support continuous process improvement.
？ Escalate issues to Global Program Delivery when required, specifically for configuration and/or development items.
？ Consults and supports the client user group by providing assistance on functionality of assigned applications. Provides one-on-one training and support. Identifies issues that are training related and/or areas where general training needs development or enhancement.
？ Supports continuous improvement of assigned systems and enterprise application solutions, ensuring corrections/ enhancements follow IT processes. Cross-trains to provide backup support in other enterprise application product(s) or modules or related applications and to enhance regional support capabilities.

Preferred Education & Experience:
？ 3 year technical diploma or B.Sc. in Computer Science or relevant field
？ 3 -5 years systems analysis experience (post degree/diploma)
？ Experience with business process reengineering highly desirable
？ Basic understanding of user endpoints i.e. desktop, printers, mobile
？ Excellent systems analysis and design skills
？ Strong problem solving skills
？ Excellent communication skills
？ Good facilitation skills 举报 分享

Working at CSA

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products—from every day household items to leading edge technology—to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people’s lives through the work that we do. We’re looking for people like you to help make it happen.