Service Coordinator 服务协调专员
力克系统（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2017-07-04
- 工作地点：上海-徐汇区
- 招聘人数：1人
- 工作经验：1年经验
- 学历要求：大专
- 职位月薪：6-8千/月
- 职位类别：咨询热线/呼叫中心服务人员 客服专员/助理
职位描述
职位描述：
DUTIES AND RESPONSIBILITIES:
? Welcome customer phone calls to Call Center for service escalation. Make appropriate record accordingly in Oracle.
? Contact Lectra customers pro-actively for specific service activities, mainly on CCT (Contractual Cutting Time) management with Service Contract Admin team, including reading, reporting and confirmation letter sending to customer.
? Help service managers to coordinate daily field service operations, including but not limited to field activity planning and customer liaison
? Tracking and collection service reports, training reports, PM reports etc. from field service engineers and do appropriate filing.
? Draw systematic reports for management and headquarter information
? Cross backup of Professional Service team coordinator
POSITION QUALIFICATIONS:
? Must have a nice voice on phone
? Patient and possessed skills to deal with client’s request
? Organized individual with call centre experience (preferred but not a must)
? Experiences on coordination in service department is definitely a plus
? Basic problem solving ability
? Self-motivated and can work under pressure
? Good comprehension and communication skills
? Languages:
Excellent Mandarin
Basic speaking and writing English
Knowledge of Cantonese is preferred, but not a must
EDUCATION AND/OR EXPERIENCE:
? College graduated or above
? Working experience in Call Centre is preferred
? Knowledgeable with Microsoft Office products (Word, Excel, and Outlook)
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DUTIES AND RESPONSIBILITIES:
? Welcome customer phone calls to Call Center for service escalation. Make appropriate record accordingly in Oracle.
? Contact Lectra customers pro-actively for specific service activities, mainly on CCT (Contractual Cutting Time) management with Service Contract Admin team, including reading, reporting and confirmation letter sending to customer.
? Help service managers to coordinate daily field service operations, including but not limited to field activity planning and customer liaison
? Tracking and collection service reports, training reports, PM reports etc. from field service engineers and do appropriate filing.
? Draw systematic reports for management and headquarter information
? Cross backup of Professional Service team coordinator
POSITION QUALIFICATIONS:
? Must have a nice voice on phone
? Patient and possessed skills to deal with client’s request
? Organized individual with call centre experience (preferred but not a must)
? Experiences on coordination in service department is definitely a plus
? Basic problem solving ability
? Self-motivated and can work under pressure
? Good comprehension and communication skills
? Languages:
Excellent Mandarin
Basic speaking and writing English
Knowledge of Cantonese is preferred, but not a must
EDUCATION AND/OR EXPERIENCE:
? College graduated or above
? Working experience in Call Centre is preferred
? Knowledgeable with Microsoft Office products (Word, Excel, and Outlook)
职能类别： 咨询热线/呼叫中心服务人员 客服专员/助理
公司介绍
力克是专为纺织品、皮革、工业面料及复合材料行业用户提供综合技术解决方案（软件、CAD/CAM系统和相关服务）的全球领导者，所服务的行业包括时尚、汽车、家具，以及航天、船舶、风力发电及个人防护服等其他众多行业。来自世界各地的1350名力克员工为100多个国家的23000家用户提供长期技术支持。力克凭借其契合各行业需求的最先进技术，为业内设立了行业标准。
力克的解决方案不仅可实现从产品设计、开发及制造的自动化操作，还可简化并加快整个生产过程。在服装时尚领域，力克解决方案同时还对产品的生命周期进行规划和管理。
欲了解更多公司信息，请登陆我司网站：www.lectra.com.
有意者请将中英文简历E-mail或邮寄至本公司，请在邮件的主题或信封上注明应聘的职位名称。
力克的解决方案不仅可实现从产品设计、开发及制造的自动化操作，还可简化并加快整个生产过程。在服装时尚领域，力克解决方案同时还对产品的生命周期进行规划和管理。
欲了解更多公司信息，请登陆我司网站：www.lectra.com.
有意者请将中英文简历E-mail或邮寄至本公司，请在邮件的主题或信封上注明应聘的职位名称。