上海招聘

职位描述：
SCOPE
Technical Support Representatives are responsible for providing service to customers through direct contact with Customer Service, customers, suppliers, and other departments within Mouser to assist in the decision of buying, selling, and providing quality technical assistance to ensure excellent customer service.

ACCOUNTABILITIES
?Demonstrates the highest quality of customer service and effectively interacts with all internal and external business contacts.
?Attends and contributes to supplier and company meetings and is available for travel to participate in technical training.
?Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.
?Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products and other Mouser departments. Demonstrates the ability to learn and understand profit margins, markups and competitive pricing, and shares information with Product Managers to secure the best possible profit margins. Proficient use of computers, networks, software programs, and other resources.
?Return and follow-up with quotes, suppliers, and Customer Service within Mouser’s required response time. Learns and demonstrates effective quoting skills with minimum mistakes and errors. Evaluates and works quotes by fax, Bill of Materials, e-mail, system, and other formats as required.
?Understands and is able to correctly work with multiple currencies, profit margins, markups and competitive pricing strategies, and other requirements with regard to processing international orders.
?Demonstrates effective time management and organizational skills; Attends and contributes to supplier and company meetings.
?Supports the Local Customer Service team, and provides support for other teams when needed.
?Supports and participates in company total quality process and represents the company in a professional manner. Works with minimum supervision and makes independent decisions. Maintains proper phone coverage during scheduled work hours and regular attendance at work is an essential part of the job.
?Others duties as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE
 2 years related technical degree in electronic engineering or technology and minimum 1 year experience in electronic product design or design support or application support, or an equivalent combination of education and experience.

SKILLS & CERTIFICATIONS
?Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical and optoelectronic components
?Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies
?Proficient PC experience in a Microsoft Windows environment: Internet, Microsoft Word, Excel, Outlook and other software
?Proficient typing, writing skills, and math skills including currency conversions
?Demonstrates understanding of profit margins, markups and competitive pricing strategies
?Professional verbal and written communication skills in English and local language (minimum). Additional languages may be required
?Excellent written and clear verbal communication on the telephone or in person and interacts effectively with individuals and groups inside and outside the organization
?Exhibits strong analytical, organizational and time management skills. Analyzes the impact of decisions before execution and must be detailed and thorough in work habits with the ability to multi-task 举报 分享

Mouser Electronics is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 27 offices located around the globe. We conduct business in 21 different languages and 34 currencies. Our global distribution center is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.

贸泽电子是一家全球知名的半导体和电子元器件授权分销商，分销1200多家品牌制造商的产品。我们专注于快速引入新产品和新技术，为设计工程师和采购人员提供引领潮流的选择。

贸泽电子在全球设有27个办事处。能够采用21种不同的语言，34种货币开展业务。我们的全球配送中心配备有先进的无线仓库管理系统，能够全天候 (7X24) 处理订单。 贸泽目前在亚太地区在12个国家或地区设有办公室，为迎接公司的快速发展，我们诚邀您和我们一起携手创造新未来。