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职位描述：
Job Description：
Job Title: Account Manager
Location: NetBooster Shanghai Office
Division: AMS
Report to: Business Development Director


Overview of job:
The Account Manager (AM) serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities.

Responsibilities of the Role:
Project Management and Client Service
Acts as team lead of assigned projects and ensures overall project objectives and targets are achieved
Works with the Client Service Director, ensuring that client requirements/project briefs are received, converted to an internal version, and cascaded to the team in a clear, complete and accurate manner.
Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project

Strategy and Planning
Working with strategist, an account manager should be able to provide valuable contribution in strong concepts on all types of platforms (including but not limited to: SEO, SEM, Social Media, E-Commerce, Programmatic Buying)?
Oversee the implementations of all channel strategies
Reports to the Business Development Director, providing regular input on all account activity, including status and call reports on a weekly basis.
Ensures that client issues are dealt with in an efficient manner
Challenges the strategies of internal team, and provide recommendations to improve campaign performance
Work with the team in pitches for new clients

Communication and Presentation
Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
Understanding of company’s digital capabilities and services, and effectively communicates all offerings to the client
Owns the contract and contract renewals for new work for an existing client
Approves Change Orders and invoices, and is responsible for payment collections
Ensures timely billing and recovery of project fees
Will be in charge to develop one product/ service line of NetBooster portfolio


Required skills and competencies:
Proven Account Management skills required in order to create, maintain and enhance customer relationships
With a minimum 2-3 years of Account/Project management experience
Extremely detail oriented
Strong writing skills and creative mind-set?- Good knowledge of social media analytics, comfortable working with data
High level of initiative and work well in a team environment
Excellent written and oral communication skills (English) is not required but a plus
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
New skills to have: SEO, SEARCH, Programmatic Buying and E-Commerce. 举报 分享

About us

Artefact is a new generation of a data service provider, specializing in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organizations. We are proud to say we’re enjoying skyrocketing growth.

Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe.

We have 1000 employees across 20 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.