上海招聘

职位描述：
岗位职责：
1、通过接听电话和回复电子邮件提供提供***的客户支持；
2、评估客户的需求，并以创造性、主动性的方式解决技术问题；
3、通过适应不同的学习方式来迎合个别客户；
4、确定技术解决方案是否可以通过电话来解决；
5、必要时与产品经理和软件工程师沟通；
6、其他职责:根据业务需要执行其他相关职责


岗位要求：
1、早期教育或国际教育背景优先;
2、良好的书面和口头沟通技巧；
3、灵活的时间表以满足客户的需求；
4、熟悉客户管理系统和微软办公软件；
5、有能力理解口头和书面指示；
6、愿意学习新的和创新的移动/互联网技术；
7、愿意帮助和指导团队中的其他人；
8、有效处理多个优先事项，组织工作量，并在最后期限前完成任务；
9、最重要的是，有能力把顾客的需求放在第一位，并做一切必要的事情来满足他们的关心和要求，这是服务的最高层次，礼貌和尊重；
10、良好的中英文口头和书面表达能力；
11、长期实习，有转正机会。

Responsibilities:
1、Provide highest level of customer support by answering inbound calls and emails
2、Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues
3、Cater to individual customers by adapting to their specific learning style.
4、Determine if technical solution can be resolved via phone
5、Communicate user’s concerns with Product Manger and Software Engineer when necessary
6、Other Responsibilities: Perform other related duties as assigned, based on the business need

Requirements：
1、Early Education or international education background preferred
2、Excellent written and oral communications skills
3、Flexible schedule to accommodate our customer’s needs
4、Customer Management Systems-Outlook, and MS Office Suite
5、Ability to follow oral and written instructions with attention to detail
6、Willingness to learn new and innovative Mobile/Internet technologies
7、Willingness to assist and mentor others on the team
8、Effectively handle multiple priorities, organize workload, and meet deadlines
9、Most importantly; have the ability to put out customer’s needs first and do everything necessary to accommodate their concerns and requests with the highest level of service, courtesy and respect
10、Excellent verbal and written skills in Mandarin and English required. 举报 分享

上海畅岑信息科技有限公司

上海畅岑信息科技有限公司是美国MCT教育科技集团的子公司，是MCT教育科技全球布局的重要板块。MCT教育科技集团2006年成立于美国加州洛杉矶，历经10年已经成长为一家在美国教育和科技领域举足轻重的综合性产品公司，旗下有测评和教学内容的ChildFolio移动互联网平台，学校资金管理的CareCloud平台，数字签到和缴费的mSign平台。现全美有上几十万学校和上百万的家庭在使用其公司的产品。

2016作为MCT全球布局的重要一年，以上海畅岑科技作为依托，积极扩大中国作为研发基地和重要市场的扩张。教育是民生之本，科技是教育的未来，MCT作为全球教育科技的先行者，在幼儿教育和基础教育领域已经有一系列全球行业领头产品，涵盖从学校资金管理，考勤，缴费，沟通，测评，教学工具和电子教材等一系列产品，是市场上为数不多的综合方案解决商。

MCT教育集团有强大的国际教育伙伴，我们是美国John Hopkins约翰霍普金 大学（全美前十名校）唯一科技合作商， 美国加州教育部最大渠道合作伙伴， 我们的ChildFolio课程发布平台有全美最优质的幼教教材，拥有有27年历史的著名幼教教程Mother Goose Time等十几种教材电子版的版权。

上海畅岑科技作为MCT的研发中心诚邀有理想有能力的软件技术牛人加入我们的团队，我们给你提供的不仅仅是一份丰厚的待遇，我们能给你的是一个全球格局的未来！

MCT is a software company headquartered in Los Angeles with a R&D center in Shanghai. we dedicated to developing intelligent software solutions to optimize today's business processes. Also as a leading provider of case management application, MCT Technology seamlessly integrate web, and client/server technologies to provide government organizations, county governments and state level governments with the power and flexibility needed to better manage their businesses.

MCT Technology is committed to dedicate all our recourses to deliver high quality, reliable and cost-effective Information Technology solutions to our customers. We provide world-class technology services by constantly exploring and implementing innovation solutions that drive long-term value to our customers.
Vision
 
At MCT, we understand our great asset is people and their potential. That is why we invest significant part our resources on training, ensuring our employees are constantly updated on new technologies and skills, meanwhile developing and maintain a culture that foster openness and flexibility to encourage our people to think creatively.

We are looking for creative, self-motivated software engineers to join our team and bring us to the next level. Please send your resumes to careers@mcttechnology.com, we will be getting in touch with you soon for an interview.




chinahr@mcttechnology.com
http://www.mcttechnology.com/