上海招聘

Job Responsibilities: 工作职责
·Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided; proactively getting involved in Claims data collection and reporting.
在授权范围内按照既定的标准、流程和指导负责理赔案子的审核和处理，积极协助理赔数据的收集，并保质保量完成报告
·Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
识别非标准化或者复杂情形的案子，并通过相应的渠道升级给相应的同事，确保案子得到合理的处置
·Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
快速、有礼、及时地受理客户的服务请求，保证客户满意度的达成
·Organizing and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
组织并使用经过授权的内部或外部供应商，保证向客户提供及时的商品/服务的维修、更换或者供应服务
·Supporting more experienced colleagues in the handling of non-standard cases.
协助其他同事处理非标准化的理赔案子
·Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.
协助完成新保单条款的拟定和现保单条款的审阅，确保保单内容准确，并且及时更新


Job Requirements: 工作要求
·College degree or above (insurance/engineering background preferred)
大专或以上学历者（以保险类/工程类专业优先）
·With at least 2 years' experience, preferably with shipping /marine companies
至少有两年以上的工作经验（有货运公司/海运公司经验者优先考虑）
·Honest and reliable
为人诚实，值得信赖
·The ability to communicate effectively and negotiate with tact, initiative and understanding
具备高效的沟通能力，反应灵敏，有主动性和同理心
·Good in MS Office
擅长MS办公软件的使用
·Good bilingual skill in both English and Mandarin
能用英文从事书面工作和口头表达

With its long history, RSA is one of world's ten largest non-life insurers. The founding of RSA dates back to 1710 when the "SunFire Office" first began trading, which can be recognised as "The Oldest Existing Insurance Company in the World". We currently transact business in 130 countries and have 20 million customers around the globe. We have a strong credit rating from Standard & Poor's and an excellent credit rating from A.M. Best.

Our links with China go back to 1853 when we first operated in Shanghai. In 1992, RSA returned to China and opened a representative office in Beijing, becoming the first European insurer to set up an office in China.

In April 1998, the Premier of State Council announced during his visit to the UK that RSA would be the first British insurance company to be granted an operating license in China. On 8th October 1998, RSA was officially opened by British Prime Minister.

RSA developed its business in China through Shanghai Branch from 1998 until 2008, focusing on foreign and joint venture clients, offering a range of personal & commercial insurance solutions. With the opening of the insurance market in line with WTO, Shanghai Branch extended its propositions to cover areas, such as Personal Accident, Hospital Cash and Medical insurance, as well as for Chinese companies, organizations and individuals.

In order to expand further across the country, insurers must look to establish a locally incorporated subsidiary, and therefore RSA applied to the Chinese Insurance Regulatory Commission (CIRC) for permission to convert Shanghai Branch into a wholly owned subsidiary. This permission was granted by the CIRC in 2007 and the new subsidiary, Sun Alliance Insurance (China) Limited was formally authorized & launched on 17th March 2008.

Sun Alliance Insurance (China) Limited is a wholly owned subsidiary of Royal & Sun Alliance UK Plc, capitalized at RMB 500 million, with the head office in Shanghai.

The launch of the new subsidiary has allowed RSA to create a nationwide presence in China, and plans are in place to set up branch offices in key cities. Up to date, we have two branch offices in business operations in Beijing & Jiangsu province.