上海招聘

职位描述：
职位： 操作部主管
薪水范围：8000到9000（税前）主要根据资历和经验。
教育要求：大专以上，英语4级以上，
经验要求：书面及口头英语非常熟练。至少3年在海运/航运行业的工作经验，最好是客户服务领域。了解熟悉中国港口运营和船舶运营管理、能用英语和客户沟通，并善于与客户达成协议，包括签署合同。
简历要求：必须中英文简历
主要职责如下：
1、确保值班人员随时更新船舶信息。
2、根据ENOAD信息和由值班人员准备承保证书，检查并确保port call的数据库是完整，准确和及时的。
3、确保及时更新并签订公司协议（年度、单航次）不耽误船期。
4、保持与客户的联系，使客户满意，确保没有投诉。
5、确保客户邮件回复符合客户的要求，没有投诉。
6、确保及时解决业务相关的合作伙伴（中国主要港口的合作联盟单位）相关的所有问题。
7，确认审核最后每月支付给合作伙伴（中国主要港口的合作联盟单位）的port call 费用，并保证准确率。
8、及时审核和安排每月的standby fee的发票。
9、确保向经理汇报每日的航海报告和证书情况，并更新所有清单，包括合同清单、客户清单、每月的发票等清单。
10、经理安排的其他任务。

Salary Range: 8,000 to 9,000 (total monthly package)_depending on qualifications and experience.
Educational requirement: Minimum Diploma holder
Experience required: Proficient in English minimum CET 4. At least 3 years’ experience in marine/shipping industry preferably customer services area.
Special requirements if any.
The ideal person is expected to have good knowledge of ports in China, customer dealings and is able to communicate easily with English speaking clients and Chinese speaking business partners.
Resume Requirements: Resume in both English and Chinese
Brief Job Responsibilities:
The main duties are as follows:
1. Ensure updated the ship information is maintained by Duty Officers at all times.
2. Review and ensure port call database in accordance with ENOAD information and coverage certificates, prepared by Duty Officers, is complete, accurate, and timely.
3. Ensure timely update and signing of SPRO agreements (Annual, Agency and single voyage) without delaying vessel schedule.
4. Keep contact with customers to their satisfaction without any complaints.
5. Ensure customer email responses are to the customer’s satisfaction without any complaints.
6. Ensure timely resolution of all issues related to business (consortium) partners.
7. Confirm accurate, final monthly payment of consortium partners as per port calls.
8. Review and dispatch monthly invoices of standby fees on timely basis.
9. Ensure Daily Reports of voyages and certificates issued are reported to then Manager on daily basis and updated lists of all types of contracts, customers, monthly invoices, etc. are be maintained on common drive.
10. All other duties as assigned. 举报 分享

上海立速服海事顾问有限公司是由美国Resolve Marine Group,Inc.（75%股份）上海晟敏海洋工程有限公司（25%股份）共同投资设立的由美方控股的专业海上船舶污染应急服务有限公司。
Resolve Marine Group,Inc.是国际知名的海事应急服务公司和美国第二大清污公司，为航行美洲、欧洲、和亚洲水域的船舶提供清污、化救、消防、沉船打捞、应急拖带等综合性应急服务，并参加了2010年美国墨西哥湾“深水地平线”钻井平台爆炸溢油事故，具备先进的应急技术、雄厚的应急实力和丰富的应急经验。