上海招聘

Community Manager




Shanghai China














You have a minimum of 5
to 8 years of professional work experience in market research,
marketing/brand management, marketing program management, online community
management, or consumer insights. You are analytical, inquisitive,
energetic with a bias toward action, and comfortable with both quantitative
and qualitative data, including ethnographic approaches. You enjoy
analyzing results and looking for the clues, patterns and answers. You are
fluent in written and oral Chinese (Mandarin dialect) AND English.





You are someone who is so good with clients and vendors that they rave
about you on a regular and unsolicited basis. You can understand clients'
business challenges and provide strategic insight,
and are also great with process and details. In other words, you can see
the big picture as well as manage the perfect execution of a plan. Keeping
not only projects moving but also clients happy are major motivators, and
you are so organized and attentive to detail that you can manage the most
complicated projects with grace and style.



You have excellent business writing and oral communication skills, the
ability to self-motivate, take initiative and manage teams. You have
the uncanny ability to sift through mounds of qualitative consumer insights
and glean the "golden nuggets," transforming this data into compelling
client deliverables. You have a bachelor's degree in business or a related
discipline and you may have a MBA. You work best in a collaborative
work environment that is focused on excellence and customer
satisfaction. You work well with junior and senior staff alike, can
manage third parties and enjoy teaching, coaching, and sharing with others.
Most importantly, you are looking to make a difference every day at a
growing, dynamic company.



WHAT YOU'LL DO



In your capacity as a Community Manager, you will use your experience in
creating actionable insights, client management, and writing experience in:



Daily management and facilitation of
online communities in order to create highly engaged communities that
allow us to deliver actionable insights for our clients
Developing and maintaining excellent
relationships with multiple clients
Presenting to clients and at client
organizations to garner more interest and support for the community
within these organizations.
Facilitating client meetings,
managing client and team expectations
Working with client and the
Communispace Senior Community Manager or Client Services Director to
translate business and research priorities into objective-based
activities; and developing and managing the schedule of activities
Owning the Quality Assurance of
activities posted to the community for community members
Writing and designing insightful
reports that help our clients truly hear the voice of the customer
using a variety of tools including charts, imagery, timelines, and new
creative approaches to highlighting key insights
Working in PowerPoint to create
compelling visuals that are C-suite ready and professionally polished
Developing and managing the content
analysis schedule
Working with the Member Services
Department to coordinate online community member recruitment and
manage ongoing participation levels
Researching and reaching out to new
vendors and support services to support the recruitment process
Applying your project management
talent to managing some of the details of member recruitment campaigns

Mentoring and coaching team members


DESIRED SKILLS AND EXPERIENCE



5-8 years of experience in Market
Research, Marketing Programs, Advertising, Consumer Insights, or
online community management
Expertise in survey/questionnaire
design
The ability to write insightful,
creative reports that can satisfy a researcher's need for detailed
analysis yet be packaged up in a way that engages a senior-level
marketing audience
Excellent and proven project
management and time management skills
Ability to set priorities and manage
expectations
Strong client relationship management
and consulting skills
Superb business writing, verbal
communication and presentation skills
Superior analytical skills
Great at working in a collaborative
team environment
Initiative, action-oriented, and a
self motivated individual who likes success
Strong MS Office Suite skills (Excel,
Word, and PowerPoint)
Fun, interesting person who loves to
collaborate, loves their chosen profession and thrives in a
fast-paced, intense environment
You are fluent in written and oral
Chinese (Mandarin dialect) AND English. Fluency in Cantonese beneficial.


·
Ability
to travel frequently regionally (within China and the Asia Pacific) and
internationally occasionally

Jigsaw Market Consulting (Shanghai) Co., Ltd., which was founded in Shanghai in 2000, is China’s leading consumer insight & lifestyle understanding research agency. Jigsaw focuses on people development so as to ensure a scalable and well trained workforce to assist clients from a variety of sectors to understand the dynamic lifestyle changes of today’s China. Using both qualitative and quantitative methodologies, Jigsaw typically assists clients in exploring potential avenues for new products & services, reviving or repositioning existing brands, developing advertising strategy, segmenting markets and defining a distribution plan. From multinational corporations to Asia＇s most successful companies, our clients rely on our experience and trust our ability to turn research insights into actionable solutions.