上海招聘

职位描述：
Wyndham Vacation Ownership
温德姆集团旗下温德姆亚洲度假会



PRIMARY OBJECTIVES:
首要目标：
To actively contribute to the company vision of making holiday dreams come true by managing and overseeing the day to day operations of the contract processing, underwriting, portfolio management, cash management and collections for finance and levies.
管理和审查合同业务的日务处理、签署、项目组合管理、现金管理和金融税务相关财务管理，积极为公司的愿景做出贡献，帮助更多人实现他们的假期梦想。
This includes the training/development for the group, administrative duties and customer communication as well as assisting in developing strategies to minimise collection portfolio loss, designing and administering collection processes, policies, and procedures.
工作内容主要包含：集团的培训/发展、行政事务和客户沟通。除此外,还需协助制定将财务相关项目组合损失降至最低的战略规划，设计监管财务相关流程政策。



PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
主要职责（包括但不限于）：


Proper evaluation of the customer’s credit worthiness and establishing/maintaining of the customer’s credit limits
适时地对客户信誉进行价值评估，建立/维护客户信用额度体系

Undertaking and overseeing credit worthiness checks and risk analysis in the department
进行信誉审查和风险分析

Ensure timely processing of all applications and contracts
确保及时处理所有财务与合同事宜

Assess and provide approval or decline financing for finance applications
审批资金和财务

Regularly review the status of all accounts receivable including collections to ensure that accounts receivable maintains high currency rates
定期审查所有财务相关应收款项的状态，确保应收款项保持高汇率

Cash application and batching using multiple internal and banking systems and currencies
使用多种内部、银行系统和汇率批量处理现金账务

Account reconciliation
对账

Review daily postings to ensure correct application of monies
审查每日记录，确保财务记账准确

Develop metrics to monitor cash applications and unapplied cash
开发用以监控现金财务和未定用途盈余的指标

Investigate and resolve issues that arise from data maintenance
调查和解决数据维护时出现的问题

Analysing and evaluating current systems and structures for assessing the customer’s credit worthiness and establishing/maintaining of the customer’s credit limits
分析和评估当前客户信誉评估，建立/维护用户信誉体系的系统和框架

Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's
管理月结处理流程，确保包括关键驱动因素、趋势和关键业绩指标等各方面可布置、可执行、可审查、可分析

Ensure the robustness and integrity of data provided
确保提供数据的稳健和完整

Ensure all audit requirements are met
确保满足所有审计相关需求

Maintain a thorough understanding of and comply with company/department policies and procedures, Club guidelines, regulations, Contract documents and relevant legislation
Maintain complete understanding and efficient use of various systems used by the company
学习和高效使用公司的工作系统

Plan assign and direct work to the teams ensuring the completion of daily/weekly tasks
下达分配工作到团队成员，确保完成每日/每周任务

Contribute to setting and reporting on individual/group statistic targets and KPI’s to provide indication of performance and efficiency
致力于对个人和团队业绩指标数据建立和汇报体系的完善，为绩效的评估提供指标

Ensuring daily workflow and timelines are achieved with accuracy

确保实现日常工作流程和时间线的准确性

Develop and train team members and business partners
开发和培训团队成员及业务合作伙伴

Regular monitoring of calls (and other types of communication) with customers to ensure quality assurance & implement ways to improve service
定期监测与客户的电话（或其他渠道）沟通，确保服务质量，适当提出可提高服务质量的方案

Performance development, management and review of the staff
员工绩效开发、管理和评估

Take responsibility of escalated issues/complaints for internal and external customers
负责为内部和外部客户解决问题或处理投诉

Review and verification of financial results
财务结果的审核

Provide key business insights to leadership team through analysis of data
通过数据分析为领导团队提供关键业务的洞察

Maintain resources in line with budget
确保资源符合预算

Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of resources in the department
协助和鼓励提出以实现客户满意和资源有效利用为目的的目标、策略和计划

Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace
遵守所有有关工作场所健康和安全的政策流程，确保自身和工作场所可能会被你的行为影响的其他人员的安全

Display a Count On Me! Service to all internal and external parties.
展示Count On Me!的服务理念

Display innovation through inspiring, creating and improving processes and products.
通过启发、创造和改进产品与流程，展示创新精神

Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
做正确的事、承担责任、交付承诺，在岗位上发挥潜能

Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible
展示领导能力，确保有效沟通，尊重同事并尽可能支持和鼓舞团队



KEY POSITION CRITERIA:
岗位要求：


Experience in the Collections/Accounts Receivable & Lending industry
有财会行业的从事经验

First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution.
拥有一流的问题解决问题和谈判技巧，有客户投诉和冲突解决的相关经验

Excellent time management, multitasking and organizational skills with the ability to delegate appropriately
拥有高效时间管理、多任务处理和组织分配的能力

Multilingual – English + Mandarin
优秀的英语水平和普通话水平

Self-motivated leader with demonstrated commitment to outstanding customer service
能够始终致力于为客户服务并自我激励

Ability to work autonomously in a fast paced environment as well as within a team across many business units
能在快节奏环境中自主工作并在团队中跨业务工作

Excellent communication and interpersonal skills
拥有良好的沟通技巧和人际关系能力

Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced
environment
接受灵活的工作范围，愿意在快节奏环境中承担多种任务

Commitment to continuous improvement strategies and attention to detail
能够关注细节，致力于持续改进战略

Strong reconciliation and investigative skills
拥有强大的调解和调查能力

Ability to embrace growth and changing environment, actively supporting process improvement principles
能够快速适应和支持创造不断进步的新环境

Strong leadership with a positive demeanour to motivate staff and promote a positive team environment
拥有强有力的领导力，懂得鼓舞和培养一个积极向上的团队

Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook
熟练使用Microsoft Office软件，包括Access\Excel\Word\Outlook

Familiarity with a variety of collection concepts, practices, and procedures as well as cash application systems
对于财务理论、实践和流程，现金财务系统熟练掌握

Solid understanding & experience in financial services industry
对金融服务行业有深刻理解和丰富经验

Previous experience managing and supervising staff
有带领团队的经验

Experience in transactions which give rise to credit risk
有信贷风险交易的相关经验

An understanding of the regulatory credit risk framework
了解信贷风险监管框架

High level interpersonal and communication skills
拥有高水平的人际关系和沟通技巧

Flexible, adaptable and able to prioritise work
灵活，适应性强，能够按照优先顺序安排处理工作


Ability to oversee the process of a high number of applications accurately and within timelines
在大量的财务流程监管中保持准确和及时



You will get:
您将获得的是：

Multinational corporation work experience and opportunities of communicating and working together with elites from regions all around the world.
全球集团公司工作经验，获得与全球各区域精英学习及交流、协同工作的机会

High performance-to-price ratio of compensation and benifits
高性价比的薪酬及福利

Convinient Transportation and comfortable environment of work base
交通便捷的办公地点及舒适的办公环境

全球领先度假会籍企业期待您的加入！ 举报 分享

温德姆环球公司简介
温德姆环球公司（纽约证券交易所：WYN）是世界领先的旅行产品供应商之一，能够为商务客户和个人客户提供多样化的产品和服务。集团在住宿特许经营、度假会籍、度假租赁和度假交换等领域也拥有许多领先品牌。
通过旗下全球知名的品牌，包括Wyndham Hotels and Resorts、Ramada、TRYP by Wyndham、Days、Super 8、RCI Landal GreenParks、English Country Cottages、Novasol、Wyndham Vacation Ownership、WorldMark by Wyndham等，温德姆环球公司在美国及世界各地的酒店市场中占据了较大份额。

全球领军企业的实力
作为拥有覆盖酒店业各细分市场的全球化企业，温德姆环球公司（Wyndham Worldwide）已成为数百万家庭每年欢度假期的背后动力。目前，我们的业务横跨六大洲，并非常骄傲的成为酒店住宿、度假会籍、度假租赁和分时度假交换领域最大的业界领袖。除了我们的规模外，更为重要的是我们的员工、价值观和旗帜般的“CountOn Me!”服务文化。这正是我们独树一帜的根本，并始终激励我们促进业务发展，为合作伙伴、消费者和社会提供非同一般的业务体验。


温德姆度假会简介
全球最大的度假会籍企业
作为温德姆环球公司（NYSE: WYN）下属企业之一，根据度假会籍酒店数量、度假会籍客房数量及度假会籍会员数量等指标计算，温德姆度假会籍集团均是全球最大的度假会籍企业。
?    超过24,000间度假会籍公寓单位
?    全球近17,700名员工
?    213间度假会籍酒店分布于美国、加拿大、墨西哥、加勒比海、南美和南太平洋地区
?    全球超过90万个会员家庭


现在全球最大的度假会籍企业Wyndham Vacation Ownership已正式进入中国，您即将加入的是一家拥有国际文化及强大经济实力支持，并深谙中国市场及消费者，茁壮成长、发展迅猛的国际企业。期待摩拳擦掌，跃跃欲试的你加入我们，成为Wyndham Vacation Ownership 中国团队的精英一员。