上海招聘

职位描述：
Overview
This individual is responsible for providing both deskside and remote IT technical support for software, hardware and services provided to AspenTech employees. This role will also provide technical leadership for new technology evaluation and implementation.

Responsibilities
? Handling of a wide variety of technical support tasks, including desktop, laptop and tablet deployment, configuration, software installation, troubleshooting and hardware diagnosis, repair and maintenance.
? Customer-focused approach, providing a customer care philosophy that emphasizes customer satisfaction.
? Deployment of standardized operating system images, configuration and installation of software, distribution and tracking of all new and redeployed IT assets.
? New employee onboarding and orientation.
? Research and resolution of desktop support issues. Tracking, monitoring and documentation of issues to ensure timely resolution, reporting and history keeping.
? Root cause analysis and problem management.
? Analysis and recommendations to improve effectiveness and efficiency of the IT organization and the services provided.
? Effective communication with other support team members and ability to express ideas effectively in order to make informed decisions and foster collaboration.
? Documentation for support methods, change management, and project implementation.
? Administration and maintenance of hardware and software inventory database.
? Administration of incident queue, include ticket assignment and escalation.
? Participation in after-hours on-call rotation to support our 24x7 international operation.
Qualifications
? Bachelor’s Degree highly desirable.
? 5+ years helpdesk/desktop support in an enterprise environment.
? Strong analytical and problem solving acumen.
? Effective organizational, time management and multi-tasking skills.
? Effective communication and customer service skills, both face-to-face and over the phone, including comfortability communicating with employees whose first language is not English.
? Expertise with Windows 7, 8 and 10 desktop operating systems, including Microsoft Office in an enterprise Active Directory domain environment.
? Experience providing project assessment, recommendations and leadership.
? IT certifications desired such as MCSA, MCSE and A+.
? Experience with virtualization technologies such as Hyper-V and VMware.
? Experience with LAN/WAN TCP/IP networking.
? Experience with cloud based services such as Office 365.
? Experience with mobile devices such as smartphones and tablets.
? Experience with printers and VOIP phone systems.
? Experience identifying, handling and removing malicious software.
? Must be a self-starter and work autonomously and with peers to provide high-level customer satisfaction.
? Ability to provide solutions for issues that may not be documented and an ability to think outside the box and creatively solve problems.
? Willingness to travel occasionally. 举报 分享

Aspen Technology, Inc., known as AspenTech, is a provider of software and services for the process and capital intensive industries. Headquartered in Bedford, Mass., we have more than 30 offices around the world. From our MIT roots to today, we lead through a commitment to solve our customers' biggest challenges and deliver innovative technology that enables them to navigate all market conditions.

Our corporate mission is to accelerate the digital transformation of the industries we serve by optimizing their assets to run safer, greener, longer and faster. This mission is becoming increasingly important as we operate in a world that is volatile, uncertain, complex and ambiguous (VUCA), and demands new responses from the corporate sector. Pressures for greater sustainability, along with changing global demographics and an evolving workforce, will continue to impact the industries we serve for years to come. We are committed to responding to these pressures in the most responsible way possible and enabling our customers to do the same.

As we elevate our customers’ level of operational excellence through asset optimization, we help them reduce greenhouse gas emissions and increase safety by improving reliability and eliminating inefficiencies in their operations, hence lowering their energy consumption and reducing the use of natural resources. By unlocking new levels of agility for these companies, we aim to support these industries in meeting all of today’s challenges.

AspenTech consistently delivers value through the combination of decades of industry experience, a unique asset lifecycle offering and our strategy to embed AI across all our solutions. This is how we enable our customers to push the boundaries of what’s possible, to safely run their assets to the limits of performance and maintain the highest levels of reliability and uptime. Every year, our customers create $50 billion in value through the use of AspenTech solutions.

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