Customer Service Representative (职位编号:00696)
瓦克化学(中国)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2017-04-21
- 工作地点:上海-徐汇区
- 招聘人数:1人
- 职位类别:客服专员/助理
职位描述
KEY JOB RESPONSIBILITIES/主要职责 ( include EHSS responsibilities)
Order processing:
1. Accurate customer master data input and maintenance in system (SAP)
2. Timely order entry and order revision
3. Timely order confirmation to customers
4. Timely informing customers order status and delivery schedule (order tracking)
5. Leading internal standard order processing
6. Complete order filing in compliance with company’s requirement
Support of sales:
1. Acting as the contact window for customers
2. Getting Sales Manager acquainted with the order processing procedure, production/delivery lead time, etc.
3. Monitoring payment status, credit limit control, following up overdue payment and timely involving
Sales Managers for serious overdue case.
4. Taking the lead in the complaints regarding delivery delay or transportation damage, and taking actions (return / credit note/ replacement/etc) as per business team’s decision for quality complaints
Other Functions with Projects orientation:
1. E-business implementation
2. Following up company’s policy regarding order processing
REQUIRED QUALIFICATION/必备条件(education, language, expertise, functional competencies)
Knowledge/Requirements
1. At least fluent in two languages (mother tongue/Mandarin and English)
2. Basic commercial knowledge
3. Basic knowledge of logistical processes
4. Basic chemical technical knowledge is a plus (not compulsory)
Experience
1. Related working experience in sales co-ordination.
2. Proficient in Microsoft Word, Excel, Powerpoint, etc
3. Order processing system (SAP) experience is a plus (not compulsory)
Profile
1. Good organizational, communication skills
2. Accuracy, demonstrate a high sense of responsibility
职能类别: 客服专员/助理
公司介绍
瓦克的经营业务分为四大业务部门:瓦克有机硅(WACKER SILICONES)、瓦克聚合物(WACKER POLYMERS)、瓦克多晶硅(WACKER POLYSILICON)和瓦克生物科技(WACKER BIOSOLUTIONS)。瓦克集团凭借其种类丰富、技术含量高的专业产品,在众多行业和工业分支中占有领先地位,产品广泛应用于光伏、电子产品、医药及护理品等各类发展迅速的终端消费行业。
2021年,集团的销售额约达62.1亿欧元。其中欧洲约为38%,南北美洲近14%,亚太地区43%,其它地区占5%。截至2021年12月31日,瓦克共有员工约14,400人。
联系方式
- Email:wackerhr@188.com
- 公司地址:上海市虹梅路1535号3号楼