上海招聘

职位描述：
职位: 资深客户执行
Title: Senior Account Executive
汇报给: 副客户总监
Reporting To: Associate Account Director

角色：
Role:
■ 参与日常项目管理
■ Participate in daily management of projects
■ 维持客户的满意度，管理客户的预期和交流
■ Seek to maintain client satisfaction and manage client expectations and communications
■ 支持内部进程发展以提高效率
■ Support the development of internal processes to improve efficiency

关键职责：
Key Responsibilities:
客户管理:
Account Management:
在团队不在的情况下接听客户电话；通知团队电话内容
■ Manage client phone calls and emails and respond to them with professionalism
在团队不在和没有做出回复的情况下核对邮件
■ Advise team members of any development or inquiries from the client

项目管理:
Project Management:
行政管理
  Administration Management:
■ 与团队合作，创建工作计划、预算和时间安排
■ Produce and review various accounts-related documents including work plans, budgets, schedules, monthly billing summaries, creative briefs, and artwork schedules in Chinese or English
■ 确保所有文件被复制，在团队中流通
■ Share all relevant project-related documentation with other team members
■ 开放进行的工作/阶段数字并且给团队建议
■ Open ongoing job/stage numbers and advise the team
■ 确保文件是最新的
■ Update and archive documentation efficiently;
■ 安排通信员传递，确保顾客得到正确的内容
■ Organise deliveries to the client;
■ 确保客户告知进行中的客户需求
■ Ensure all ongoing client requests are billed to client
■ 与客户团队合作翻译或撰写创意简报来确保成功交付任务
■ Manage client requests and subsequent billing, accurately brief design/digital studios according to client requests.
■
团队管理
Team Management:
■ 确保设计/数码工作室正常工作并得到正确的阶段数字
■ Ensure design/digital studios are working to correct job and stage number
■ 协助经理安排团队和创意工作室的工作转移
■ Assist manager to arrange transfer of work between team and creative studios
■ 帮助确认在整个会议期间全队的参与；准备会议室以及会议的所有必要书面文件
■ Plan meetings ensuring a full attendance of the relevant teams and prepare all supporting documentation in prevision for the meetings
■ 协助经理简报设计/数码工作室任何特别的顾客需求，也就是bmp，pdf，CD, ISDN等一些工作。
■ Assist manager to brief design/digital studio of any client requests regarding for instance BMP, PDF, CD, or ISDN

信念管理
Brief Management:
■ 参与内部工作审查-做记录等
■ Attend internal work review sessions and take notes
■ 协助经理跟进客户技术信息、产品以及需求等
■ Assist manager in requesting clients for technical specifications or other information.
■ 协助经理在任何会议中做记录以便确保会议记录的撰写以及在会议的24小时内发给团队成员
■ Act as minute taker during meetings and internal debrief sessions and produce meeting minutes within 24 hours for distribution among the team;
财务管理
Finance Management:
■ 在符合AD的情况下，估计额外的费用
■ Adjust on-going estimates for any additional fees/costs with manager
■ 了解项目可能产生的折扣/优惠率
■ Be aware of any discounted/favoured rates that a project may be working under
■ 确保所有客户files, pdfs CD-Roms要求费用计到客户帐上
■ Ensure all on going client requests for specific files or CDs are billed to client
■ 支持收账
■ Support debt collection efforts

生产
Production:
■ 每日管理生产流程
■ Assist manager overseeing production processes on a day-to-day basis
■ 核对所有所需的客户信息——内容报告，复印件，合同细节等
■ Collate all required client information (print specs, copy, print contract details, etc.)
■ 审查创意工作流程和时间表
■ Create artwork schedules and time sheets
■ 协调生产/设计工作室与客户团队之间的变动和信息更新
■ Liaise changes and information between production/design studio and client
■ 预定第三方艺术家；填写采购单
■ Book third-party artists and fill in purchasing orders;
■ 确保最终版本创新作品抵达正确目的地
■ Ensure delivery of artwork to correct destination with final signatures
■ 将所有创意作品归档
■ Archive artwork.

主要需求:
Main Requirements:

■ 学士学位或以上
■ Bachelor’s degree or above
■ 2-4年的工作经验或相关经验
■ 2-4 years’ experience working in agency or related industry
■ 具有精通的中/英文口语和书面交流能力
■ Professional communication skills with proficiency in oral and written English and Chinese;
■ 必备与客户沟通时成熟的判断技巧
■ Possesses maturity and judgment skills necessary for client contact
■ 管理客户预算和最后期限的能力
■ Ability to manage client budgets and deadlines
■ 优秀的研究、撰写和编辑技能，以及与客户专业交流的能力
■ Good research, writing and editing skills, as well as the ability to interact with clients professionally.
■ 良好的抗压能力
■ Ability to work well under pressure
■ 掌握基本技能，强烈希望学会优秀的表达技能和技巧
■ Basic presentation skills and willingness to improve in that aspect;
■ 支持和积极参加业务陈述的能力
■ Ability to support and actively participate during presentations

我们看重人们的是：
What we value in our people:
■ 热衷于做好自己的事情，服务客户并且创造可衡量的差异
■ Passionate about being the best at what they do, serving their clients and making a measurable difference.
■ 创意和专业知识是他们的命脉。他们提出大胆的想法并且能够成功的将其付诸实践
■ Ideas and expertise are their lifeblood. They create bold ideas and have the expertise to apply them successfully.
■ 人际关系贯穿于他们职业生涯的核心。通过理解并尊重客户和同事的观点，帮助他们建立良好的人际关系和解决方案
■ Relationships lie at the core of their professional life. Through understanding and respecting the views of their clients and colleagues helps them to build strong relationships and solutions.
■ 他们重视同事间的真诚以及开展业务的方式
■ They value integrity in their colleagues and in the way they conduct their business.
■ 他们对自己、工作以及工作的公司具有雄心壮志
■ They have ambition for themselves, their work and for the company they work for.
■ 他们的所有的交互都是开放、诚实和透明的。
■ They are open, honest and transparent in all interactions. 举报 分享

Welcome to Superunion, where people believe the world would be a better place if people's experience of brands was brilliantly designed and beautifully connected.

We exist to ensure that the entire brand experience – from the biggest of launches to the tiniest of online interactions – is both brilliantly designed and beautifully connected.

A brilliantly designed and beautifully connected experience is more important than ever before because
- People can share good and bad experiences easily
- They can compare and ‘experience’ brands online before purchase
- They are more demanding and expect good experiences (aided by technology)
- They expect their data to be used well, and with respect

It feeds naturally into our belief... The Experience of the Brand, is the Brand.

All these happen because we offer
- STRATEGIC PARTNERSHIP
- WORK THAT WORKS
- METICULOUS PROJECT DELIVERY
- ENERGISING EFFORTLESS
- EXTRAORDINARY EXPERIENCE

based on
OUR VALUE - Curious, Gutsy, Grounded, Agile

It has everything to do with you. Because the Experience of Brand Union is seamless connected, crafted by each talent we touch. Including YOU.






About Us

Brand union was founded in 1976. in January 2018, five companies become “Superunion”,it condensed “Brand Union” strategy and the global impact, The Partners’ perfect creative ability, Lambie - Nairn digital design ability, Addison customer experience and VBAT digital content production capacity. As The world's largest media group - one of The member enterprises of WPP, Superunion has 23 offices worldwide, more than 750 employees with integrated global view and service. In our work, we cover a wide range of key audiences, including enterprises, consumers, customers, talents, and deeply understand and analyze the relationship in between. This working method enables us to lead customers to fully realize the role of brand in driving strategic development, and bring out the maximum value of the brand in key areas. Superunion has been focus on the change of customer demand, covering the main market in the world, and the influence is more involved in every corner of the world.

www.superunion.com