上海招聘

职位描述：
Customer Service Coordinator 客户服务协调员(粤语)


REPORT TO:
Customer Solution Center Manager


LOCATION:
Gerber Scientific (Shanghai) Co. Ltd. (上 海 漕 河 涇 開 发 區)


RESPONSIBILITIES:
？ Answer incoming telephone hotline and log the service requirements from the customers in SAP system
？ Dispatch service enquiries to appropriate parties
？ Provide phone technical support and parts sales support
？ Keep track field service engineers, equipment installation, service & preventive maintenance schedule
？ Rectify complaint situation during telephone hotlines handling
？ Monitor and report to management on critical customer situations
？ 接听客户来电，将客户的要求输入SAP系统。
？ 将服务要求分配到适当的部门或相关工程师。
？ 负责将客户零件订购需求，及零件的派送的跟踪。
？ 负责跟进工程师的服务，设备安装，维护情况。
？ 处理客户的投诉。
？ 及时跟进重要客户反映的情况并汇报给相应的管理人员。


REQUIREMENTS:
？ Certificate, diploma, or degree in business study
？ Quality of telephone manner and communication skill
？ Experience in customer relationships or call center operation
？ Able to work under pressure
？ Able to speak fluent Cantonese
？ English skills for inputting customer information and requests
？ 大专以上学历。
？ 良好的电话沟通能力和技巧。
？ 在处理客户关系或客户服务中心的操作上有一定的经验。
？ 能承受工作压力。
？ 能讲粤语者优先。
？ 具有一定的英文听，写能力. 举报 分享

Gerber Technology established in Connecticut of USA in 1968, subordinated to Gerber Scientific a world-leading global high-tech company. It committed to providing end-to-end customer solution and computer-based manufacturing system to industries including those in sign making and specialty graphics, apparel and flexible materials. Today, Gerber has over 17,500 clients around the world. Among the global fortune 500 companies, more than 10% companies choose Gerber solution.

Gerber has always devoted great attention to Asian Pacific market, especially for Chinese market.
Gerber Advanced Technology Center(ATC),Is one of the largest demonstration center in Asia, was founded in Shanghai in May,2000. Nowadays, Gerber technology has 11 offices in China, the major service industries as apparel, automotive, aerospace, furniture, image making, and etc. Over 3,000 Chinese companies are using Gerber products.

As APAC growth rapidly in recent years, Gerber expands unceasingly and focus on Local manufacturing to cover more APAC region. It is the strongest comprehensive strength in the market segmentation industry company. Gerber attaches great importance to the team and talent cultivation, so many stable career development staff work for Gerber over ten years. Gerber is willing to give professional talent more opportunity. Join in us!

格柏科技成立于1968年，总部位于美国康涅狄格州，隶属于世界领先的全球性高科技公司格柏科学集团。四十年多来，它致力于为缝制品和软件材料行业提供世界领先的自动化软件系统和自动化控制设备，是行业的开创者及卓越领导者。今天，格柏在全球一百多个国家设有办事处、代理商和分销商，全球客户超过17,500家。全球财富500强企业中，超过十分之一的公司都选用了格柏解决方案。

格柏重视亚太市场的发展，于2000年5月成立格柏上海领先科技中心（ATC），数十年来坚持为客户提供工业自动化综合性解决方案。目前，格柏科技在中国有11家办事处，主要服务的工业领域为服装、汽车、航空、家具、图象制作等众多行业，有超过3000家的中国企业正在使用格柏的产品。

随着近几年亚太区业绩增长迅速，格柏规模不断扩大，目前着力全面本土化以覆盖并拓展更多的亚太区域，是细分行业市场内综合实力最强的公司。格柏科技重视团队合作与人才培养，稳定的职业发展使公司拥有大批为格柏奋斗10年以上的员工，格柏愿意给更多的实干型专业人才彰显才华的平台。期待你的加入！

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