上海招聘

Design for Service Program manager (Service integration into product development)

Job Summary

Secure the future service business done on products in terms of growth and profitability, by managing end to end all service related topics during a hardware product development effort (PMP & PEP) :

It mainly includes business evaluation (stakes), specifications definition for the product design, development follow-up in projects workshops and all review meetings, Services creation in support of the product, Global training coordination and spare parts availability before the release to sales of the hardware product.

The Design for Services program manager is responsible for the completion of all service deliverables within the PMP & PEP programs they are assigned to.

Area Responsibility

World Wide for any new Hardware development

Responsibilities

Actions:

- Define the Services (business case & evaluation) for any new hardware product offering based on current Offers Management service stragegy and corporate policies

- Define the Service technical specification to be integrated into the product design

- Involve the product development team members to share the specification

- Participate in product design reviews to ensure servicability and compliance to service design standards.

- Follow PMP & PEP process BUT if any process issue, needs to be escalated to the Services Process & Methods manager

- Coordinate with Global training team and the regions early in the process to define the Service training plan

- Support the training material creation and participate to its validation involving regional and support teams (Field support functions such as Field Service Engineer, Services Technical Support, Services Operations)

- Review of product documentation to ensure accurate translation of technical information and proper best practices are followed during Installation, Operation, Maintenance & Service of the hardware product.

Behaviour:

- Attend every product development meeting since the beginning whenever services have to be involved

- Manage any potential issue with product and program managers.

- In case of potential trade-off to make, before any approval escalate to DFS manager / Service Offer Management Director, providing them with potential decision impact and your recommendation.

- Before accepting any specific product design that should affect time to repair, safety of service personel (electrical risks and product weight), Service sales business risks, put on hold any Service acceptance to design, and escalate to Service Offers Management for resolution.

- Ensure any FSE operation tool development is validated and reviewed by field engineers from the zones

- Be considered as the Subject Matter Expert (SME) for the products supported and a point of contact for the Offers Management team for those products and associated services and best practices.

Main objectives:

- Prior release to sales you are responsible for all service items to be ready on time.

- Influence Product design based on service design standards.

- Your main objective is make everything possible to accompany a successful product release to sales in respect of deadlines and service strategy/guidelines/deliverables.

Interaction

WW Level with:

- ES2 & HBN LOBs:

Business development team

· Product Managers

· Platform Engineering

· Operation team

· Marcom

· Training

- Marketing

IT

Regional level with:

- Sales & Sales operations

- Marketing

- Service operations

Training

Country level with:

- Sales

Operation

Education

Associate degree with field technical experience

Experience

Former CCC tech support call agent

Former FSE who can demonstrate abilities to communicate, formalize, and prioritize

Languages

English mandatory, other languages are a plus

APC was acquired by Schneider Electric in 2007. MGE UPS Systems, another division of Schneider Electric, merged with APC. Together they represent the IT Business Unit of Schneider Electric. IT Business offers the industry’s most comprehensive product and solution range for critical IT and process applications in industrial, enterprise, small and medium business and home environments.

In 2008, Shanghai R&D Center of IT Business was inaugurated in Shanghai. As a core R&D group under the Schneider Electric IT Business, Shanghai R&D center is working on the new product development of Surge-Protection Power, Uninterruptible Power Supplies (UPS), Precision Cooling Solution, Racks & Accessories, and Power Distribution Units.

Shanghai R&D Center ------ HBN
·Specialize in surge and line conditioner technologies.
·Build expertise in embedded systems and UPS technology starting with derivative projects starting in 2009.
·With UPS experience, build China customer expertise for Home segment projects.
Charter
To design, develop and bring to market solutions for HBN customers using APC's mature solution concept prioritization, research and PMP methods. The solutions will be made of robust subsystems that can be easily reused in other HBN products. Whenever possible, and within product cost and time to market program constraints, trade-offs shall be made in favor of reliability, modularity and scalability/ extensitibility.
We will leverage our location to best integrate product solution architecture with China suppliers of surge protector and components.
We will leverage our location near manufacturing to best utilize the resources that achieve our quality, cost and time to market objectives.
Shanghai R&D Center ------ R&C
·Lead the market World Wide, with Best in Class Rack & Power distribution, Cooling solution & related Service for Data Center, Industry & Building Environments.
·Pursue a Clear Leader Strategy in Racks & Accessories, Power Distribution Units and Service
·Maintain Challenger Strategy in Cooling with pushing highly innovative Solutions and targeting top of mind IT Decision maker issues
Primary Mission
Create profitable product solutions in support of PMP Product Roadmap initiatives and create value for our Customers worldwide.
Key Accountabilities
·New product design creativity and implementation excellence.
·Innovate through technology.
·Develop PMP capability on all product families.
·Initiate and support In-Region vendor selection/development for technical product applications.
·Support Manufacturing Operations as In-region product/process technical resource.
·Assist Factory Operations in product trouble-shooting and theory of operations training.
·Support PMP sourcing (initial & second source) and Value Engineering initiatives on technical applications.
·Facilitate In-region compliance approvals to support Zone Sales initiatives.
·Support Zone as In-region product expert.
Relationships and Sponsorship
·The Shanghai R&D Center will use Engineering Administration resources from IT Business in US to support Oracle and Notes data entry; and Patent and Environmental consulting and administration. Sharing of knowledge and skill between Shanghai and all engineering groups in all locations is required to be successful. Team Work driving our achievements with good communication and effective cooperation in Schneider Big Home.