Senior Customer Care Specialist
阿蓓亚塑料实业（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：印刷/包装/造纸
职位信息
- 发布日期：2017-08-07
- 工作地点：上海
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：4.5-6千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
KEY ACCOUNT ABILITIES:
1、Demand Planning
1) Analysis and optimization of production lead-times
2) Manage liability to guarantee the supply plan requested to the factory is covered by a customer commitment.
3) Identify major forecast variation and monthly review with the sales account manager.
4) Implement the logistics for each customer.
5) Enter the demand/forecast plan in the SAP system.
2、Supply Planning
1) Define the supply plan with PMC team.
2) Review and validate the supply chain requirement with the factory for the short-term and medium-term taking into account industrial capacity.
3) Identify constraints and deviations versus the standard production capacity and materials supply lead-time.
4) Proactively escalate any risk or potential delay on the plan.
5) Monitor the factory performance via the communication of the agreed key performance indicators.
3、Import and distribution management
1) Define the weekly shipping plan with the factory to reduce transportation cost while ensuring a timely delivery to the customer
2) Give instructions to the logistics provider to ensure a fast and efficient delivery to the customer while meeting the customs and accounting regulations
3) Define the invoicing requirements with the forwarder and realize the invoicing control and adjustments if needed.
4) Forecast exceptional transportation cost (air).
5) Guarantee customer commitment on air freight cost and invoice the extra fee
4、Customer Complaint Management
1) Manage customer complaint at the cost for RBA securing the re-invoicing of quality impacts of logistics and industrial partners when appropriate.
2) Prepare the approved performance indicators.
COMPETENCIES & REQUIRED SKILLS:
1、Bachelor Degree in Business Administration or related field.
2、5 year experience at customer service, production planning / transportation / customs
3、Understanding of industrial constraints and organization
4、Fluent in English
5、Computer literate, Microsoft Office and SAP.
举报
分享
KEY ACCOUNT ABILITIES:
1、Demand Planning
1) Analysis and optimization of production lead-times
2) Manage liability to guarantee the supply plan requested to the factory is covered by a customer commitment.
3) Identify major forecast variation and monthly review with the sales account manager.
4) Implement the logistics for each customer.
5) Enter the demand/forecast plan in the SAP system.
2、Supply Planning
1) Define the supply plan with PMC team.
2) Review and validate the supply chain requirement with the factory for the short-term and medium-term taking into account industrial capacity.
3) Identify constraints and deviations versus the standard production capacity and materials supply lead-time.
4) Proactively escalate any risk or potential delay on the plan.
5) Monitor the factory performance via the communication of the agreed key performance indicators.
3、Import and distribution management
1) Define the weekly shipping plan with the factory to reduce transportation cost while ensuring a timely delivery to the customer
2) Give instructions to the logistics provider to ensure a fast and efficient delivery to the customer while meeting the customs and accounting regulations
3) Define the invoicing requirements with the forwarder and realize the invoicing control and adjustments if needed.
4) Forecast exceptional transportation cost (air).
5) Guarantee customer commitment on air freight cost and invoice the extra fee
4、Customer Complaint Management
1) Manage customer complaint at the cost for RBA securing the re-invoicing of quality impacts of logistics and industrial partners when appropriate.
2) Prepare the approved performance indicators.
COMPETENCIES & REQUIRED SKILLS:
1、Bachelor Degree in Business Administration or related field.
2、5 year experience at customer service, production planning / transportation / customs
3、Understanding of industrial constraints and organization
4、Fluent in English
5、Computer literate, Microsoft Office and SAP.
职能类别： 客服专员/助理
关键字： 客服
公司介绍
Albéa offers the world’s largest range of beauty and personal care packaging - with leadership positions in plastic & laminate tubes, mascaras, lipsticks, samplers and foam pumps; and recognized expertise in fragrance & skincare dispensing pumps, fragrance & lotion caps, compacts, lip-gloss, promotional items and accessories.
Our 16,600 people serve large and small customers in 60 countries across the world, and operate 38 facilities in Europe, Asia and the Americas. Albéa’s global sales totaled US$1.6 billion in 2014.
Albéa’s committed teams provide local presence and global reach; robust capabilities in innovation & design as well as project management; solid operating excellence; world-class manufacturing, decoration and full-service; as well as a strong commitment to Corporate Social Responsibility.
Our core values, Integrity, Accountability, Trust and Transparency and Teamwork, form the foundation to our company. These values shape the Albéa culture, which flows through all levels and each individual in the organization.
For more information about Albéa business, please visit: www.albea-group.com
阿蓓亚提供全球最丰富的美容及个人护理包装方案--在塑料及复合软管、睫毛膏、口红、试用装和泡沫泵领域占有领导地位；在香水和护肤喷头、香水和乳液盖、粉盒、唇彩、促销产品及化妆用具领域获得专业认可。
我们分布于欧洲、亚洲和美洲的38个工厂的16，600名员工为全球60个国家各种规模的客户提供服务。2014年阿蓓亚全球销售额总计达16亿美金。
阿蓓亚可靠有为的工作团队既能提供本地化服务又极具国际化视野；拥有旺盛的创新、设计和项目管理能力；出色的卓越营运能力；世界级的生产、二次加工和配套能力；同时，还具备富有担当的社会责任意识。
诚信、责任、信赖与透明度及团队合作是我们的核心价值观。它们构建了我们公司的价值基础，奠定了我们公司的文化特质，贯穿于公司组织中的各个层面和独立个体。
有关阿蓓亚更多业务信息，请访问www.albea-group.com
Our 16,600 people serve large and small customers in 60 countries across the world, and operate 38 facilities in Europe, Asia and the Americas. Albéa’s global sales totaled US$1.6 billion in 2014.
Albéa’s committed teams provide local presence and global reach; robust capabilities in innovation & design as well as project management; solid operating excellence; world-class manufacturing, decoration and full-service; as well as a strong commitment to Corporate Social Responsibility.
Our core values, Integrity, Accountability, Trust and Transparency and Teamwork, form the foundation to our company. These values shape the Albéa culture, which flows through all levels and each individual in the organization.
For more information about Albéa business, please visit: www.albea-group.com
阿蓓亚提供全球最丰富的美容及个人护理包装方案--在塑料及复合软管、睫毛膏、口红、试用装和泡沫泵领域占有领导地位；在香水和护肤喷头、香水和乳液盖、粉盒、唇彩、促销产品及化妆用具领域获得专业认可。
我们分布于欧洲、亚洲和美洲的38个工厂的16，600名员工为全球60个国家各种规模的客户提供服务。2014年阿蓓亚全球销售额总计达16亿美金。
阿蓓亚可靠有为的工作团队既能提供本地化服务又极具国际化视野；拥有旺盛的创新、设计和项目管理能力；出色的卓越营运能力；世界级的生产、二次加工和配套能力；同时，还具备富有担当的社会责任意识。
诚信、责任、信赖与透明度及团队合作是我们的核心价值观。它们构建了我们公司的价值基础，奠定了我们公司的文化特质，贯穿于公司组织中的各个层面和独立个体。
有关阿蓓亚更多业务信息，请访问www.albea-group.com
联系方式
- 公司地址：上班地址：上海市奉贤区齐贤金大公路8399号