上海招聘

职位描述：
Job purpose职位目的
Purpose of this position is to promote FIBRO after sales and service products to customers as well as coordinate service engineers and tasks. Maintain customer relationship, service hotline and support service staff administrative work.
设立本岗位是为了开展FIBRO产品售后销售和产品服务工作，同时协助销售工程师的工作和任务。主要客户的维护，服务热线和服务支持性的行政工作。
Duties and responsibilities职责和责任
? Promote FIBRO after sales and service products to customers, by contacting customers via phone and email.
通过电话或者电子邮件联系客户，开展FIBRO产品售后销售和产品服务工作
? Follow-up with service quotations, maintenance contracts and spare part offers.
服务报价跟踪，合同和产品附件订单的维护
? Coordinate service engineers and schedule service task directly with customers.
协助服务工程师并向客户直接制定服务计划
? Maintain customer relationship in ERP system.
通过ERP系统维护客户关系
? Provide first level support at customer service hotline.
通过服务热线给客户第一时间的支持
? Support service team with administrative work such as flight bookings, check travel expenses, filing of documents.
支持服务团对的行政工作，如机票预定，出差报销审核，客户文件归档等
? Cooperate with sales team and share information across the organization
与销售团队合作和跨组织的分享信息

Qualifications资质
Qualifications include资质包括:
? Technical degree or certification
具有相应的技术资质或证书
? 3 years of work experience in After Sales and Service in one of the following industries manufacturing, machinery, rotary tables, standard parts, tooling/ toolmaker or press shops
? 三年的售后和服务之一的相关行业制造业，加工，转台，标准件，模具设计或制造或压力容器等工作经验
? Open minded, friendly and customer focused attitude, to be able to work under pressure.
性格开朗，友善，以客户为中心，抗压能力强
? Fluent Mandarin and English literacy
普通话和英文阅读能力
? Ability to work flexible shifts and to adapt to changing work schedules
适应灵活的和随机的工作安排 举报 分享

FIBRO GmbH is a global acting company founded in 1958 in Germany with more than 700 employees and we belong to the leading suppliers in the area of Standard Parts and Rotary Tables. By our successful business model in the last five decades we became a great demanded partner for the machinery and tooling industry.