上海招聘

Objective of job
 Providing technical support and organizational advice to contract workshops and key account bodybuilders
 Establish and maintain good relationship with key account bodybuilders
 Co-ordinate After-Sales related issues with key account bodybuilders
 Customer complaint handling and follow up
 Fulfillment of after sales commitments as stipulated in CV-sales contracts

Task designation
1 Bodybuilder related activities
- Carry out on-the-job training to promote the work for bodybuilders
- Advise on enquiries from the bodybuilder and assist to solve technical problems.
- Analyse product problems and prepare technical reports
- Monitor the compliance with guideline for retrofitting processes and operation of equipment
- Establish and keep good relationship with bodybuilders
- Receive service request from bodybuilders and deliver desired result and solution
- Regularly visit key account bodybuilders, transfer bodybuilder’s request to relevant line functions and follow up for implementation
2 End-user related activities
- Receive service request from end-users of bodybuilder and deliver desired result and solution
- Advising/supporting customers in respect of technical problems
- Handling end-users’ complaint properly and keep traceable and transparent documentation
- Base on end-users’ complaints, work out improvement plan to improve customer satisfaction
- Co-ordinate other line functions to ensure customer service request is fulfilled and complaint is properly settled
3 Service Network related activities
- Co-ordinate with dealer/workshop to fulfil customer service request
- Co-ordinate with dealer/workshop to ensure customer complaint is timely and properly handled
- Instruct dealer/workshop when handling serious customer complaints
- Advice and support dealer/workshop to improve customer care ability
- Support dealer/workshop to set up Customer Relationship Management system
4 Training and self training
- Ongoing self training regarding MB - CV new vehicle technology & developments as well as WIS/EPC/DAS Systems.
- Attending technical and non-technical training courses
5 Compliance
- Ensure of compliance regulations are fully fulfilled when dealing with customers and other business partners.

Qualification required
O Education
- Bachelor degree or above, majored in automobile or relevant field

O Experience
- At leas 3 years on-hand work experience in automotive after-sales industrial or engineer repair
- Working experience with direct contact with customer
- Customer complaint handling experience and technical background is a strong plus

O Specific Knowledge
- Capability to handle detailed description and analysis of varied test results
- Sufficient knowledge of automobile technology and vehicle repairing
- Good knowledge of English and Microsoft Office applications
- Strong interpersonal skills and teamwork spirits
- A high level of communication & time management skills
- A high standard professionalism and presentation
- Ability to cope with stress

戴姆勒东北亚零部件贸易服务有限公司于 2008 年 4 月正式成立,总部设在北京,并在北京、上海和广州拥有三个仓库.作为戴姆勒东北亚投资有限公司的全资子公司,戴姆勒东北亚零部件贸易服务有限公司的服务领域覆盖中国地区市面 上的几乎所有车型,包括梅塞德斯-奔驰品牌的小轿车、商用车和厢式车、迈巴赫品牌以及 smart 品牌的汽车.公司的宗旨是整合整个中国地区的汽车零部件售后服务系统,为戴姆勒集团旗下中国地区的贸易公司和合资生产厂提供世界级的物流服务和有竞争力的成本优势,从而达到最优的顾客满意度.

Daimler Northeast Asia Parts Trading and Services Co., Ltd. (DPTS), which was established in April 2008, is headquartered in Beijing and running three operative warehouses in Beijing, Shanghai and Guangzhou. The headquarter is taking care of the administrational processes, including inventory management, importation, domestic trading, export, customer relationship management, procurement, transportation management, warehouse management, contract management and cost planning, as backbone to the three warehouses which do the physical distribution.

As a 100% subsidiary of Daimler Northeast Asia, DPTS aims to integrate the spare parts logistics supply for all Daimler activities in PR China under one roof, including MB PC, MB CV, MB Van, Maybach and smart. The target of DPTS is to provide MB-Standard service level with cost efficiency by synergies mainly in warehouse, transportation and administration.
Application Procedure:
This job is regular.
Please send your application to following email: daimler_job@daimler.com