上海招聘

职位描述：
MAIN TASKS AND ACTIVITIES:
主要工作内容

Customer Relationship Management:
客户关系管理
- Work with the existing customer base and increase loyalty
维护现有客户群，提高客户忠诚度：
o Present new products and new features
向客户介绍新产品和新功能
o Guarantee customer satisfaction
保证客户满意度
o Execute customer satisfaction survey
实施客户满意度调查
- Develop the customer base
发展客户群
o Elaborate and implement the sales action plan, in line with the sales strategy
制定和实施销售行动计划，和销售策略保持一致
o Canvass prospects (phone calls, exhibition follow ups, website, etc.)
通过不同渠道发掘潜在客户（电话跟踪，展会跟踪，网站等）
o Search and identify new projects for ARC offers
寻找新项目
o Expand our network of distributors and system integrators
扩大分销商和系统集成商的网络
o Other sales actions : information, technical sales pitch, technical seminar preparation, fair and trade show
其它销售行为：技术推广，准备技术研讨会，准备展会等
- Project pre-sales activities:
售前活动
o Project evaluation and decision to take part
参与项目的评估和决策
o Project management and liaison with other services
和其他部门合作实现项目管理
o Review customer technical requirement if needed with the help of the technical department
评估客户的技术要求，若有需要，可寻求技术部门的帮助
o Preparation of the sales offer on time and according to customer specifications
根据客户的要求准备报价等资料
o Negotiate contract with the Chief Representative if needed
若有需要，可与首席代表讨论合同相关事宜
- Project after-sales activities:
售后活动
o Organize and update all relevant files and records such as quotations logbook, pricing file, etc.,- Achieve and document the follow-up of quotations with the Office Manager
整理和更新所有的相关文档和记录,如报价单,定价文件等-与行政经理一起跟踪报价后续事宜
o Follow up and guarantee the good delivery and execution
跟进项目,并保证及时处理订单和交付产品
o Handles client follow-up calls; Follow-up of orders from the reception to the expedition
处理客户电话,跟进从接收订单到收款的整个流程
o At order receipt, checks the conditions and conformity with the offer before entering data in the IT system and discusses all discrepancies with the customer
订单录入系统前,确认订单,检查条款是否符合,若有不符合的情况,需要和客户重新协商
o Follow the orders in process, takes corrective actions if required and keeps the client informed
跟进订单流程,若发生错误,需要及时纠正并保证客户得到通知
o Act as a facilitator/coordinator for orders requesting special attention
特别注意订单的协调和催单工作
o Handle claims and transmit them to the Quality department if appropriate
处理客户理赔情况,并将其提交到相应的质检部门
o Collect information in case of non-payment and take appropriate contacts if needed
及时跟进未收货款

Market intelligence:
市场工作
- Analysis of competition (presence, price strategy, market targeted, niche market,…) and share information with international sales group
行业竞争分析(现有份额,价格策略,目标市场,细分市场等),并和全球的销售团队分享经验
- Analysis of customers’ future requirements and needs (anticipate impact on our offer and service)
分析客户的潜在的需求(以目前的报价和服务进行预计)

Performance analysis:
性能分析
- Analysis and review of performance in lost or won projects
对丢失/赢得的项目进行分析

Reporting:
报告
- Update the CRM database and references database
更新CRM数据库和案例数据库
- Update the forecast monthly and report to the Chief Representative
更新月度销售预测,并汇报给首席代表
- Communicate on implementation of action plan and provide follow-up measurable KPI
项目实施的进度及时沟通,并提供跟进的计量KPI
- Customer sales meeting briefing
客户销售会议简报

Required language skills: Native Chinese, Fluent English or French
语言能力: 中文(母语),英语或法语(流利)

Required Software skills : WORD, EXCEL, POWERPOINT
软件能力:WORD,EXCEL,POWERPOINT

Required industry skills: knowledgeable in network, IT, industrial automation
行业技能:网络,IT,工业自动化的相关知识

Required soft skills: strong commercial and interpersonal skills, Ability to interact with people from different cultures, Strong organization skills and rigor, hunter type sales.
求职者需要有强大的商业和人际交往能力,能够和不同文化背景的人进行互动沟通,良好的组织能力,敢于接受挑战,富有冒险精神

Salary: Fixed income + Variable (% of revenue generated) – Insurance – Travel expenses covered, Meal allowances.
薪资:固定工资+提成 – 保险- 差旅费-饭贴 举报 分享

法国彩虹计算机公司上海代表处是法国彩虹计算机公司（ARC INFORMATIQUE）在中国成立的全权代表机构。法国彩虹计算机公司拥有30年的历史，成功开发和销售HMI/SCADA完全解决方案，并建立了其主推产品PcVue。我们提供一个start up的工作环境,但我们是服务自动化行业中的领跑者。 这就是为什么我们非常重视拥有高品质服务意识以及强烈责任感的人。我们正在寻找追求技术挑战和在压力下不屈服而顽强工作的人。为此我们会提供一个非常灵活的工作环境，具有挑战性的项目和共同参与公司的发展战略的机会。