上海招聘

职位描述：
Responsibilities:

？ Provide user support within a Helpdesk pool to our client base (Worldwide)
？ Act as frontline support to answer any query on our products covering content, platforms and usability
？ Escalate query to 2nd level support for complete resolution
？ Manage the end-to-end user query process from ticket reporting to resolution to ensure SLA commitment
？ Work with Business Support agents across regions to provide 24x5 support and mutual backup across time-zones
？ Work closely with the Account Managers to ensure high level of service quality and user satisfaction
？ Provide user training, collect and summarize user feedback
？ Document query / issues to build up knowledge base
？ Assist in product upgrade, user migration and beta testing

Requirements:

     University Degree in Economics, Finance or Accounting discipline
？ 3 or more years work experience in macroeconomic research, sector research or financial modeling
？ In-depth knowledge with macroeconomic database products
？ Proven experience in dealing with data query including methodology, definition and interpretation
？ Robust analytical mindset and problem solving skills
？ Fast learner in building product / software knowledge to become subject matter experts
？ Strong computer knowledge and proficient in Excel
？ Solid experience in building knowledge base and skill transfer
？ Experience in user support role or Helpdesk team would be an advantage
？ Strong interpersonal skills and client oriented
？ Self-motivated, focused, detailed oriented and able to work efficiently to deadlines
？ Strong team player ？
    Good communication and presentation skills with fluency in spoken and written Korean/English ？
    Extra language competence in Mandarin will be an advantage 举报 分享

ISI Emerging Markets Group incorporates CEIC and EMIS, renowned globally as the leading providers of data, analysis and research for the world's fastest growing and highest potential countries. More at www.isimarkets.com.