上海招聘

Top Merchant Specialist

Customer Solutions Agent - Cantonese Speaker 广东话客户服务代表

Team introduction:

TMP team was established in Apr 2013, provide dedicated service (one stop service) from starting 98 to top 184 sellers (with 4700+ accounts) in Greater China in 2015, who contribute more than 40% GC GMV.

Team value

- Providing one-stop service through both email and phone channels.

- Service time includes not only office hours (9am-6pm) but also non-office hours (6pm-12am)

- Outbound service to follow up sellers’ requests instantly

- Handling requests from sellers and supporting their AMs

- Working with BU, BM, & GC Risk &Trust team closely to help sellers’ business growth

General Summary:

Proactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via email/phone in an efficient and effective manner in Cantonese, Mandarin and English.

Specific Duties:

？ Respond to email/phone inquiries, solve customer’s inquiry timely

？ Outreach customers with product information and site navigation in Cantonese, Mandarin and English.

？ Troubleshoot and identify issues

？ Research accounts and transactions to investigate solution to contact issue

？ Provide accurate and complete solution to contacts

？ Show politeness and a willingness to assist

？ Take ownership for resolution of the contact

？ Create a relationship of trust between members and eBay

？ Summarize and provide customer feedback to management

？ Perform related duties as assigned

Job Requirements:

？ Having customer service experienced required – preferably in a call center, internet

？ Good Cantonese speaking capability. Native Cantonese preferred

？ Good oral and written English skill

？ Bachelor Degree or Equivalent work experience preferred

？ More than 1 year experience in a customer support environment preferred

？ Strong analytical and problem-solving skills

？ Effective skills with internet navigation

？ Strong proficiency in Microsoft Office and the internet

？ Team work, good communication skills and self-motivated

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************