上海招聘

职位描述：
About the Function / Business Line: Technology, TSO
Job Location: Shanghai, China
Position Title: Analyst/Senior Analyst
Experience (years): 1 year+

Job Description:
- Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day to day basis
- Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools
- Proactively communicate issue status in a timely way to the clients and the management.
- Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs).
- Making outbound calls to clients if process demands so.
- Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts.
- Filing ‘Solutions’ and ‘Problem Reports’. Coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues.
- Analysis of issues, collecting of right information.
- Willingness to learn
- Perform special projects as requested by the Manager.
- Deliver product training courses to customers and internal staff.
- Develop a strong professional rapport with assigned customer accounts to help build our business.
- Ensure customer feedback as per the set standards of the company.
- Practice process improvements as defined.
- Perform UAT`s as required and ensure complete documentation as defined.
- Assist Sales and professional services teams in terms of trainings of products and troubleshooting.
- Documentation of FAQ`s and maintaining the repository.
- Developing training material if need be and updating it on a timely basis.
- Functioning as a core part of the team, aligning individual activities to meet the goals of the team and organization at large
- Understand cultural diversity and apply them to build client trust.

Required Competencies:
Excellent communication skills written and spoken (Japanese or Korean), MS. Office, Team work, Proactive, Process improvement, quick learner, coordination skills, positive attitude, goal oriented, customer centric approach, active listening and problem solving, analytical ability, Basic understanding of ITIL, basic know how of Ticketing tool, easy understanding of varied accents in English.

Preferred Skills
- Knowhow of Procurement or Supply Chain Management
- ITIL Certification
- Accent trained

Pay Range : Negotiable 举报 分享

哲禹普（上海）企业管理咨询有限公司诚聘