上海招聘

职位描述：
OVERALL PURPOSE OF JOB 岗位目的
？ Assure that the plant achieves total customer satisfaction;
？ Complete fulfilment of the customer requirements; To be responsible for managing key aspects of the customer quality relationship;
？ Leading the CQM function team to drive customer concerns towards timely solutions.
？ Customer quality representative, be responsible for customer quality/customer requirement monitor, tracking, reporting, customer quality data system management.

MAJOR RESPONSIBILITIES 主要职责
？ To be the voice of the customer about quality (from project stage to mass production), take lead on customer touch point management: Interpret specifications for products & quality management to determine performance requirements in order to meet and/or exceed customer expectations
？ Lead the team of Customer Quality Engineers, Resident Engineers, be responsible for team’s education/coaching/management, target setting & performance monitor;
？ Coordinate with internal departments for achieving customer quality expectation;
？ Customer complaints’ handling and reporting and ensure they are resolved in an efficient & timely manner to meet QRCM requirement, coordinate complaints between customers and production sites;
？ To work with other departments to establish root cause & appropriate short/long term corrective actions;
？ Responsible for ensuring customer visit, audit, presentation materials and qualifications happen in an orderly and professional manner,;
？ Conduct and develop preventative programs to reduce defects to satisfy customer;
？ Customer defect analysis coordination and analysis report (key customer 8D report) review;
？ Customer satisfaction conduction (customer quality performance monitor, customer special requirement fulfillment);
？ Build and maintenance the relationship with customer from quality side, regular visit customer sites; 举报 分享

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