上海招聘

职位描述：
Air New Zealand has been named Airline of the Year (AirlineRatings.com) for the second time and achieved three consecutive years of profitable growth. We are proud to be the first inductee into the Randstad Award's Global Hall of Fame for most attractive employers. It is our investment in customer experience, product innovation, operational excellence and people culture that drives our success.
From technology and time-sensitive goods to fresh produce and general freight, the Air New Zealand International Cargo team moves tonnes of goods worldwide annually and are renowned for their exceptional customer service delivery.
Our Cargo team is recruiting for an experienced Cargo Customer Service and Operations Officer to join our Shanghai based Cargo team.
You will provide outstanding customer service through the handling of cargo bookings and driving towards the achievement of sales and revenue targets. Focusing on generating and securing new business as well as maintaining strong relationships with our existing customers is important to the success of this role.
Your proven track record of being able to provide a range of solutions to our customers that reflects an understanding of their business and ours is key. Your attention to detail will be outstanding as you work with our systems to enter bookings and reservations. This will be hand in hand with understanding data and information, the market position of our competitors and some general business and industry specific legislative and regulatory requirements. If you have a strong service focus, and a desire to enable the team to meet the sales targets we would like to hear from you.

Role Purpose:
Maximise cargo uplift through exceptional customer service and delivery of operational, capacity and load planning excellence.

Key Outputs:

Operational Excellence
-Ensure available capacity is fully maximised
-Pre plan scheduled and adhoc fights by;
-Ensure maximum payload and cube is available on service
-Ensure all supply contractors are aware of arrival / departure times and available to perform required tasks
-Ensure the efficient handling of all import and export cargo
-Transhipment handling, building of relationship with key stakeholder involved, such as CIQ and related Government bodies
-Ensure all cargo carried and handled meets; Air New Zealand and all regulatory approvals
-Keeping abreast with Industry development and handling knowledge, particularly when it involves operational safety
-Ensure all flight paperwork is processed accurately and meets all regulatory requirements
-Ensure cargo handled and our business activity meets the regulatory requirements on all occasions; conduct required self-audit on GHA and suppliers as and when it is required
-Effective communication with GHA and Airport teams
-Ensure ULD inventory maintained to meet all commercial requirements
-Ensure all Supply Contractors provide correct standard of service as per the SLA’s
-Action all administration requirements after flight departure
-Maintain accurate data in the Cargo Operating System

Customer Service & Relationship Management
-Implement Customer Relationship Management and sales/marketing strategies to achieve a sustainable and profitable growth for Air New Zealand Cargo
-Building long term relationship approach with key accounts to ensure their loyalty and commitment
-Bring new business opportunities
-Retention and protection of existing market share and revenues
-Monitor Customer Service Standards and take action as necessary to rectify any performance issues

Administration, Career Development, project work

Skills and Profiles:
Educational Qualifications
-Tertiary qualification in a business discipline with additional certificate on Cargo Handling preferable
-Some related experience in the airline industry or freight forwarding, or preferably 5+ years working in the cargo business industry
-The stature, knowledge, personality and communication skills to rapidly gain credibility with people, both internally, externally and of different cultures and to be able to influence key decision makers
-Ability to establish strong business relationship with key suppliers and customers
-Confidence in relationship building and possess the personality to influence others to provide information and to make things happen
-Good English and negotiation skills
-Excellent product, route, and logistic industry knowledge 举报 分享

新西兰航空公司（新西兰证交所代码：AIR；澳洲证交所代码：AIZ）成立于1940年，是一家国际性的航空集团公司，提供航空乘务及航空货运服务。除设有本国航线以外，新西兰航空的国际航线覆盖了亚太地区，北美洲和英国。新西兰航空公司是世界上最大航空联合体—星空联盟（Star Alliance）的一员。新西兰航空凭借其创新理念、机上产品、航空设计、品牌特色、市场表现和客户服务等得到各大奖项评选的肯定。最近，新西兰航空在AirlineRatings.com评选中再一次拔得头筹，连续三年蝉联世界***航空公司的称号。

新西兰航空于2006年进入中国市场，领先于其他航空公司率先开通往返中国-新西兰直航航线的航空公司，至今在华已成功运营9年，率先使用波音787-9“梦想客机”执飞上海航线。深谙中新两国文化的中国籍空乘会在该航线上为乘客提供具有新西兰特色的服务。目前新西兰航空上海/香港每日直航往返奥克兰，便捷连接皇后镇、惠灵顿、基督城、罗托鲁瓦在内的20多个新西兰国内目的地，及澳大利亚及斐济、库克群岛等南太平洋岛屿。