上海招聘

职位描述：
Job Scope:
? Ensure all claims are registered/recorded meanwhile keep maintaining the claim list to the latest status.
? Handle all customer claims in time according to company claim process/RMA process incl. scheduling rework/repair period in a cross functional team
? Create and present monthly customer claim report to the supervisor as well as the corresponding team
? Organize and host regular review meetings with internal team to identify potential risks based on the customer claimed facts so that corrective actions can be implemented timely and accurately.
? Follow-up/verify the defined corrective actions to ensure the potential failure risk is eliminated to close the claim
? 8D report/analysis report creation
? Communicate with RAFI group worldwide to offer/gain information/support
? Other tasks assigned by the supervisor

Education and skill required:
? Bachelor degree in a full-time university/college
? Knowledge in electronics and metal parts processing is preferred
? Business fluent in English is a must
? MS office incl. Excel, Word and Visio
? Be able to work independently as well as under time pressure

Experience required:
? Min. 1 year customer complaint handling experience 举报 分享

RAFI is one of the world’s leading suppliers of efficient solutions for human-machine communication for over 100 years now. With about 2,000 employees, the RAFI Group is characterized by independence, healthy growth and profitability. Our long-standing customer relationships are based on our internationally superior performance, quality and cross-industry experience. When developing complex solutions, we place great emphasis on involving the customer in the process – from the very start. This helps to build customer satisfaction as well as very stable relationships. RAFI products are also very impressive in terms of their quality and sustainability. Their quality is dictated by the customers’ needs and requirements. Legal regulations can also play a role, along with the current state of the art. Economical use of natural resources is an important aspect of the RAFI corporate philosophy. The company’s environmental management system is certified according to ISO 14001.
SUBSIDIARIES AND LOCATIONS
The company originally founded in 1900 by Ernst Bucher in Ravensburg, Germany as “Optisches, mechanisches und elektrotechnisches Institut” has evolved to become today’s RAFI Group with subsidiaries in China, France, Italy, Hungary and the USA. Thanks to its own in-house sales staff and field service as well as a dense worldwide network of dealers and distributors, RAFI is extremely flexible and can always be reached by its customers. As a business, we hold a solid position in the market for electromechanical components, complete control systems as well as electronic assemblies and devices. From buttons, switches, signal lamps, PCB key switches and short-travel key switches to control and signaling units, all of our products stand out for their reliability and long operating life. We deliver solutions that meet your needs, and if you cannot use a standard product, we will custom-manufacture a product to fulfil your specific requirements. Moreover, we are known as pioneers in the world of industrial touch data entry systems, providing clever solutions with just the right effect – RAFI is always one step ahead. Let us help you to obtain efficient and cost-effective production of your goods.