上海招聘

职位描述：
Educational： Qualification Diploma in Computer Science or equivalent.
Tenure a person can be in the position within the company 1 - 2 years
Experience required if being hired from outside Minimum of 1 to 2 years of relevant experience
Reporting Manager
 
Roles a person can play typically in any position Individual Contributor / Project leads / Team Leads
Job Rotation can be possible at which stage and in which areas to move ahead to the next position Cross functional movement - job rotation opportunity for one year -presales or work in different vertical
Job Scope and responsibility Trainee / Junior System Administrator
Technical & Managing work
Technical & Managing work comprises of content generation, review, direction, strategy, project management, timelines and presales support
1. Required to work as a team member under
    the supervision of senior personnel.
2. Performs day-to-day monitoring of system
    activities, analysis of system utilization and
    resources, capacity control, performance
    tuning, coordination of system upgrades or
    fixes, adding/deleting users from the
    system, and generates reports as required.
3. Has experience in System Administration
    discipline(s) and technologies described in
    an actual task order proposal.
4. Desktop/Laptop Support
5. Resolving Horizontal Application problems
    i.e. Office, Outlook, IE and etc.
6. Support for Remote Access (VPN, Remote
    Desktop, wireless)
7. Patches and Updates support for OS & AV.
8. O/S version / Service Pack’s upgrade.
9. Software and Firmware upgrade.
10. Basic network connectivity troubleshooting
11. Resolving Compatibility issues
12. Isolate Problems to local / backend /
      Troubleshoot and fix problems
13. Escalate & get issue closure within SLA (if
      required to follow) up with internal teams to
      quicker closure.
 14. Ensure support to users on the status of
      their requests from registration till closure
15. DLP application / agent installation and
      reconfiguration / redeployment.
16. Monitors call queue and Incident details in
      ticketing tool (ITHELPDESK).
17. Timely updates on incident & service
      request information in ticketing tool
      (ITHELPDESK).
18. Clear description of problem and resolution
      steps so to be able to comprehend and
      use as a solution for others if similar issues
      occur.
19. Create SOP’s based on desktop, laptop,
      software or any fixes or shortcuts within
      role scope only.
20. Provide Incident resolution or workaround
      for issues within the desktop engineer
      scope (software, hardware, OS..etc).
21. Detect potential problems and intimate the
      concern leads or managers both business
      & IT.
22. Escalate incidents to L2 support if unable
      to resolve the incident.
23. Ensure systems are built as per SOE and
      adhere to Indegene approved P&P.
24. Raise tickets with hardware vendors based
      on warranty availability of the problematic
      product.
25. Raise calls with ISP’s if there are any
      issues with the connectivity based on
      identification by self or alerts or leads.
26. Ensure appropriate asset tagging and
      asset mapping is done.
27. Ensure temperature is monitored during
      shift operations timings and notify the
      leads if any deviations found.
28. Should be able to configure & troubleshoot
      basic IP & Digital phones.
29. Validate physical damages of assets
      appropriately before and after providing or
      taking back an asset provided to an
      employee.
30. Set reminders on the ticketing tool to
      ensure appropriate closure of deviations
      provided.
31. Communicate effectively via. The ticketing
      tool or emails.
32. Ensure appropriate approvals are present
      before executing requests. 举报 分享

Indegene is a leading integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, regulatory, training, and research & analytics services.

Through an innovative and game changing business model, Indegene is growing rapidly across USA, Europe and the Emerging Markets. Indegene has a proven track record of delivery with 15 of the Top 20 global biopharmaceutical companies and has routinely won prestigious industry awards including Hermes, RX club, Marcom and Webby for medical marketing and training initiatives.

Leveraging the depth of our scientific expertise, scale of operations, hybrid delivery model, global footprint and intellectual property, we deliver value across multiple dimensions including cost-effectiveness, ability to work with global teams and their local affiliates, and the ability to deploy cutting edge innovative platforms for R&D and marketing

Our services include Promotional Medical Education and allied marketing services, MedComm, Medical affairs, Regulatory Writing, Training Solutions, Digital Strategy, Research and Analytics, Creative Production Services and Pack Management. We also have proprietary platforms and products called Phynx in the area of alternate channel for physician engagement, Optimax, in the area of patient adherence & compliance, MedEngage online platform for KOL engagements and TrialPedia a clinical trial analytics and benchmarking platforms.