上海招聘

职位描述：
Job Title : ICT Manager
Department : ICT
Supervisor : Bursar/Director of Finance and Operations ; Senior ICT Manager, Wellington College China

1. Objectives :

? To take responsibility for the day-to-day operations of the ICT Department including: Help Desk function, switching and cabling infrastructure, wireless networking, server and storage management, backup and recovery, department budget administration and other operational activities
? Develop annual budget proposal in cooperation with the Senior ICT Manager, ICT Demand Council, and the Bursar
? Work in concert with the Senior ICT Manager, Senior Leadership, and the ICT Demand Council to formulate both long term strategy and the ICT Annual Development Plan
? Provide guidance to the ICT Department staff to incorporate, to the extent appropriate, functions and processes in accordance with the best practices of ITIL/ITSM
? Be the key stakeholder for ICT Supply side while consulting to the Demand side


2. Key responsibilities

Project Management
? Liaise with the Senior ICT Manager, Head of Pre-Prep and Second Master and the wider ICT team in an effective and efficient manner, to define and manage technology projects in accordance with the ADP
? Ensure that ICT projects are on time, within budget, and achieve the defined objectives
? Manage hardware procurement and deployment, liaising with vendors and key stakeholders

Department and Procedure Organization
? Provide guidance and direction to the ICT Supervisor in his responsibility to coordinate daily processes and procedures to meet address ICT requests from staff, students and their parents
? Oversee ICT Services Department structure and suggest revision as necessary to ensure service delivery
? Implement ITIL/ITSM processes as appropriate to our environment, focusing on development of change, configuration and change management procedures
? Coordinate with the Demand Council to establish configuration profiles that guide system image creation, oversee release management processes, and serve as a key consultant to ICT strategy development
? Ensure appropriate monitoring and reporting of service delivery, systems control and preventative maintenance, and staff development
? Coordinate vendor service, insurance and warranty items and associated documentation and approval processes
? Pro-actively coordinate the School's asset management system, including accuracy in the provisioning of all ICT equipment
? Liaise with the School's vendors in the supply and maintenance of hardware, software and support

Pro-actively Manage and Meet Service Level Agreements Expectations
? Foster a culture of proactivity, responsiveness and service orientation
? Provide information, advice and assistance to key ICT stakeholders including SLT and Demand Council
? Maintain high level communication across all ICT functions within the school ensuring the community is kept abreast of developments in the ICT department and their impact on staff, students and parents
? Provide guidance to the ICT Supervisor in delivering agreed service levels from the Service Desk function, and participate as appropriate in problem definition and resolution for escalated issues
? Document and maintain visibility of vendors meeting their SLA agreements
? Provide monthly reports as required e.g.: breakages, warranty claims, etc.
? Ensure that Service Desk escalation mechanisms are in place and working

ICT Strategy and Budget Development
? Work in coordination with the Senior ICT Manager to develop technology strategy that is linked to group and school objectives and priorities
? Develop the annual ICT budget proposal in support of the ADP and Group development plans
? Advise and consult to the Demand Council in creation of the Education IT budget
? Manage the ICT Services Department budget

Infrastructure Support and Development
- Work in coordination with the Senior ICT Manager to maintain and support the central servers, network and communications infrastructure among the Wellington College China school’s in Shanghai
- Jointly maintain and manage the cloud hosted systems in the Microsoft Azure with the rest of Wellington College China schools’ IT managers
- Ensure the uptime and availability of all systems and infrastructure
- Liaise with School’s vendors on the support and development of the infrastructure and ensuring the SLA

Work Place Health and Safety
? Ensure that safe operating procedures are followed
? Current and continuing commitment to Equal Opportunity and Occupational Safety and Health/ Workplace Health & Safety in all aspects of employment and service delivery

Other
? Other duties as assigned by the Bursar or School Headmaster


3. Job qualification
NOTE: All short-listed candidates will be subject to a technical interview to validate technical capabilities

Personal Requirements
? Good communication skills including a good level of communication in spoken and written English
? Team orientation – capacity to work well with other staff at all levels in the School
? Pro-active in preventative maintenance and management of all key systems
? Patient and persistent in addressing issues and events where there is a high level of stress
? Time management skills
? Skilled and experienced in leadership and management
? Commitment to on-going training & development of all ICT Staff

Technical Capacities
? Demonstrable experience and knowledge in a range of areas including general network theory, Microsoft Desktop and Server environments, Apple OS and remote desktop, software deployment, system directories (AD, LDAP), Group Policy and Apple Configurator
? Experienced and with ticketing systems and reporting from them

Organisational , Communication and Interpersonal Skills
? Customer service orientation
? Manage a small team and provide a mature, stable influence
? Produce reports as required
? Work within tight time frames and manage a budget
? Manage multiple work processes and projects simultaneously
? Conflict resolution and negotiating skills
? The ability to offer clear and concise oral and written information and advice to key stakeholders; students, staff and parents 举报 分享

    英国惠灵顿公学（wellington college），1859年宣告成立。是维多利亚女王 为纪念大不列颠军事家并曾两度任英国首相 的惠灵顿公爵 而命名。是英国最大和最辉煌的世界***贵族名校之一。2013年2月28日英国惠灵顿公学28日正式签约入驻上海，将是惠灵顿公学在中国继天津之后开设的第二个分校区。
    2013年2月28日，由维多利亚女王亲自创立的英国惠灵顿公学28日正式签约入驻上海。中英双方携手开办的“上海惠灵顿国际学校”，将是惠灵顿公学在中国继天津之后开设的第二个分校区。英国惠灵顿公学与上海陆家嘴集团在此间签约结为战略合作伙伴，据此，双方将携手在上海后世博开发的重点区域——前滩国际商务区建校，在2014年8月招收第一批学生。招生对象主要为在上海居住和工作的外籍人士子女，预计每年学费不低于20万。
    上海惠灵顿国际学校总建筑面积约3.6万平方米，预计可容纳从幼儿园至高中的总计1500名学生就学。上海陆家嘴集团前滩指挥部总指挥表示，希望这所学校能为生活在上海的国际家庭，以及在上海发展的国际企业总部提供一个优秀的名校品牌。
    上海惠灵顿国际学校坐落于前滩国际商务区小黄浦河道以北，是入驻前滩的第一个功能性项目。前滩地区是上海“十二五”期间六大重点开发区域之一。该区域还将不断改善配套功能，包括引进新加坡大型医疗集团，开办义务教育学校等。