上海招聘

Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
·Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
监督前台接待工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度


·Inspects all VIP rooms prior to arrival
在贵宾到达前对贵宾房进行检查


·Greet VIP guests personally
亲自迎接贵宾


·Liaise with other departments and necessary outside contracts to ensure excellent service delivery
与其它部门和必要的外部承包商联系，以确保提供高质量的服务


·Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管


·Promote Inter-Hotel sales and in-house facilities
促进店际销售及完善内部设施


·Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进



·Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请


·Prepare requisitions for amenities on a timely basis
及时准备设备使用申请


·Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
评估所有前台接待员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施


· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
组织和召开前厅部门人员参加的会议，以加强交流和保证业务的顺利进行


· Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日


· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。


·Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。


Required Skills –
技能要求
·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·Good writing skills
具有良好写作技能
·Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
·Problem solving and organizational abilities
具有解决问题和组织能力
Qualifications –
学历
· Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
Experience –
经验
· 2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.
拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。

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