上海招聘

职位描述：
Job Purpose:
? After sales deal is concluded, handle with accuracy the Order Processing and Order Fulfillment activities in SAP to achieve customer satisfaction
     and to reduce costs by first-time-right orders.
? Ensure on time shipments, coordinate credit issues, handle quality notifications and monitor on time payments
? Ensure correct and accurate customer master data
? Responsible for processing new orders in SAP, selecting service provider within the agreed allocation with sourcing & contracting team,
     nominating transporters, monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage
     and damages); processing customers complaints, coordinating customer related payments (e.g. customer invoices, credit notes and debit notes)
     according to business approval; maintaining relationships with customers and daily work coordination with third party providers (3PL) and
     supporting his/her Manager as required.
? Fulfill his/her tasks to support the overall SABIC and SBU strategy and fulfill given targets, act according to SABICs values and mission and
     promote SABICs brand and brand promise..

Responsibilities:

Order Management
? E-business
     o Responsible for executing E-Business targets within customer base and notify improvement options to Customer
         Service Manager.
     o Jointly efforts with Sales and IT consultant to facilitate the SABIC E-business training to target customers
? Pre-Order Processing
     o Support business development function in customer order related enquiries
     o After sales deal and contract terms are concluded by , input data in the sales contract template and submit to for
         review, approval and signatures., excluding term contracts
     o After contract signed, assist in sending contract to customer for signature
     o On Ad-hoc basis liaise with to check Credit insurance (insured Letter of Credit and Trade Insurance) and credit
          facilities for customer orders in SAP and/or Customer Management System (CMS)
     o Monitor and Review Letter of Credit, as uploaded by 3PL in intranet, and liaise with team for any amendments
         or confirmation to proceed
? Order Entry & Release
     o Assist to create customer orders in SAP and perform SAP system validation checks
     o Check SAP system to find out system proposed Material availability date, system committed delivery date and
          finalize issuing of order process in system
     o Process system order issuing and system order release after confirmed payment is in order
     o Contact Credit Financial Services (CFS) in for unblocking process
Check system for Order status regarding order completion and closing
Order Fulfillment
? Distribution Processing
     o Liaise with appointed 3PL’s to arrange all distribution activities
     o Create in system the Outbound Documents (OBD) for appointed 3PL’s to perform picking of inventory and
          arrange shipment,
     o Check in system on product picking by 3PL’s and review lead time for loading and delivery as per agreed service
          level with 3PL’s
     o Generate system report and advise customer on order status
     o Escalation to Reporting Manager for any non-conformances by appointed 3PL’s as their per agreed service level
     o Monitor 3PL's performance/ Perform Goods Issue (GI) in SAP on movement from hub / warehouse and order Closing)
     o Inform customer to approach appointed 3PL’s for assistance with customs regulation requirements
     o Coordinate with appointed 3PL’s on preparation of documentation for shipment i.e. bill of lading, packing list,
          insurance and any other called for shipping documents
     o Update Delivery order information in SAP information in SAP
     o Print out Delivery Order from SAP and get ’s instructions / approval to release Delivery Order to customers
     o Escalate for resolutions of accidence or damages with 3PL’s.
     o Monitor performance of appointed 3PL’s proactively to avoid customer complaints for late delivery and claims
     o Execute customer orders in system according to agreed service level as instructed by
     o Monitor ongoing shipment; and escalate for Investigation.
Timely communication with customers on order related matters.
Complaint Handling
? Inform of complaints and feedback received from unsatisfied customers via phone or other communication tools in
     a professional and polite manner
? Create in system all complaints received
? Follow up and check in system the compliant investigation outcome and share results with customers Assist to create
     in system for diversion (reverse logistics) process if necessary.
? Process system credit/debit notes based on written communication and approval given by
? Initiate refund request according to approved contract
? Close complaint in the system
Reporting
? Prepare and submit day-to-day operations and performance reports to
? Issuing reports according to requirements from CS Manager in
? Take responsibility for key performance indicators
? Overall in charge of weekly/monthly customer order processing report, customer outbound logistics cost analyst,
     customer QN root cause investigation report and other reporting
? Design and report improvement opportunities to management regarding report methodology for better business
     operation transparency
General Tasks
? Demonstrate excellent customer engagement behavior
? Accurately execute the OTC process
? Engage in Sales and Operations Plan Meetings
? Monitoring and follow up the overdue payments < 5 days with customers and CFS as per report given by CFS.
? Escalate to Sales and Business Development Manager for >5 days as per report given by CFS
? Check in SAP that invoices are closed by appointed 3PL’s and escalate to Shared Financial Services (SFS) for their
     accrual process.
? Assist for the system related order process until closing for designated customers
? Communicate to customers in a polite and service oriented style
? Follow related policies and procedures
? Managing and monitoring master data for customers in the system.
? Resolve customer and order data Quality related matters in the system.
? Partly responsible for Customer Satisfaction (NPS) and its related reporting to
? Provide suggested solutions in case of operational interruptions and approve or escalate solution to Section Manager
? Responsible for system related to monitor rebate contracts according to agreements.
? Comply with safety and sustainability requirements and highlight issues to stakeholders
? Participate in Customer Service related projects on demand
? Coach and train new staff
? Power user for customer service Order-to-Cash process

Requirements:
? Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative

? Other education qualification shall possess 3 - 5 years in customer service, and order fulfillment
? Also possess good knowledge of petrochemical industry and its related shipping and logistic arrangement 举报 分享

关于SABIC
沙特基础工业公司(SABIC)是全球领先的多元化化工企业，在聚乙烯、聚丙烯及其他高端热塑性塑料产品、乙二醇、甲醇和化肥制造领域均处于全球领先地位。

2013年，SABIC的净利润达253亿里亚尔（67亿美元），销售收入总计为1890亿里亚尔（504亿美元）。截止至2013年底，SABIC的总资产达到3391亿里亚尔（904亿美元）。

SABIC的业务部门包括：基础化学品部、高性能化学品部、聚合体部、创新塑料部、化肥及金属品部门, 业务遍及全世界45多个国家，拥有4万名员工， 并在沙特阿拉伯、美洲、欧洲和亚太地区设有制造基地。SABIC科研资源丰富，全球共有19个技术与创新中心，分别位于沙特阿拉伯、美国、荷兰、西班牙、日本、印度、中国和韩国。

SABIC创立于1976年，总部位于利雅得。沙特阿拉伯政府拥有该公司70％的股份，其余30％由沙特阿拉伯以及海湾合作委员会其他成员国家的私人投资者所有。
 
关于SABIC大中华区
自上世纪80年代进入中国，中国已成为沙特基础工业公司（SABIC）亚洲企业增长战略和持续投资的关键动力与核心。目前，SABIC已在大中华区设立18个办事处并拥有1300名员工，分别位于北京、上海、成都、重庆、大连、广州、杭州、青岛、深圳、苏州、厦门、天津、香港及台北。

SABIC在上海、广州（南沙）和重庆（于2014年建成投产）拥有三个工程塑料共混生产基地，同时SABIC和中国石油化工集团公司在天津合资共建了中沙（天津）石化有限公司（SSTPC）。

2013年底，体现顶尖技术水平的SABIC上海研发中心正式落成启用，其初期投资达1亿美元。研发中心致力于开发下一代创新技术，并为其在中国和该地区出现紧急问题的客户提供解决方案。


更新至2014年10月1日


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