上海招聘

职位描述：
The Client Service Manager will manage NPD's relationships with clients - including in-depth analysis, presentations to senior management, and contract renewal negotiations. The Client Service Manager also understands the big picture in clients' businesses, and proactively identifies opportunities to apply NPD research to key issues.
The current main syndicate tracking service is CREST, which is an online based consumer panel, providing tracking information for the China foodservice industry.
This position will be based in Shanghai.

Overall Responsibilities:
? Build strategic relationships with client contacts to develop strategic business insights regarding the clients’ most important business issues/needs, both short and long-term.
? Ensuring overall client satisfaction with service, data application and deliverables by managing client relationships to build a reputation for excellent service and generate repeat business.
? Expanding the client base to include a broader mix of end users at accounts through the effective demonstration of how NPD data can help them accomplish their goals.
? Developing incremental business within each account, including creating sales goals and retention plans for each account and negotiating contract agreements.
? Provide recommendations to client leadership teams and product management teams, on matters such as promotional success, strategic brand management based on market research analysis.
? Manage the contract negotiation process with clients in order to achieve/exceed revenue objectives.

Qualifications:
? 5+ years of experience within client services, account management with a market research company or Marketing Insight experience within a manufacturer or retailer from the Food or Food Service industry preferred.
? Strong industry knowledge specifically in Foodservices will be an advantage although not essential.
? Demonstrated success in account planning and service experience.
? Competent analysis and writing ability - digests diverse data sets into cohesive and succinct stories both in presentations and word documents.
? Insights driven experience with consumer tracker data
? Strong project management skills
? Ability to adopt a big picture perspective, but also knows when to dig into the details
? Strong presentation skills.
? Expert in all MS Office products. (Strong Excel, PowerPoint, Word).
? Global communication capability. Must be fluent in spoken/written English
? BA/BS or equivalent. 举报 分享

NPD 集团The NPD Group (www.npd.com), 创立于1967年，总部在美国，目前分支机构已经遍布欧洲，北美和亚太地区。NPD集团是全球领先的消费者和零售信息供应商，致力于消费者行为变化的追踪研究以及零售终端的销售监测。目前全球有超过2,000家制造商，零售商和服务供应商使用NPD的服务。NPD可以在发现市场机会，指导产品研发，市场，销售等方面帮助客户。目前NPD主要包含14个研究领域：餐饮服务、汽车、美容产品、商用电子产品、个人用电子产品、娱乐、时尚、食品饮料、办公自动化产品、软件、家用电器、体育用品、玩具和无线产品。

The world around us is changing. Retail is in a state of major transition, and consumers have more options than ever. As a leading provider of global information and advisory services, NPD is at the forefront of helping our clients, the world’s biggest brands and retailers understand and profit from these changes.
Since 1966, we have been helping businesses track industry trends and understand their customers in order to get the right products in the right places for the right people at the right prices. We serve more than a dozen industries including consumer electronics, entertainment, fashion, food / foodservice, toys, video games, and more.
We want to lead manufacturers and retailers on collaborating via the effective use of our information in line reviews and joint business planning.