上海招聘

职位描述：
Team Leader Mid-Office serve as the leader for all centralized ticketing, invoicing, refunding and crediting processes for China. Manage a small team of processing agents and Customer Invoice Care professionals. Be the subject matter expert on all aspects of ticketing, refunding, invoicing and crediting.

General responsibilities:

? Lead a small team of processing agents and Customer Invoice Care professionals
? Standardise and improve existing ticketing, refunding, invoicing and crediting processes
? Conduct billing and invoicing research on behalf of customers and account managers
? Research, challenge, clear all airline debit memos
? Develop, monitor and report KPI’s and SLA’s to provide visibility of process timeliness and accuracy and measure improvement over time
? Improve process timeliness and accuracy
? Improve credit card transaction processes
? Reduce cash receivables and average A/R days
? Provide exceptional customer service to internal and external customers
? Serve as the liaison between operations, accounting, and account management

Requirements:
? Accountancy qualification
? Experience leading people
? Experience in process management
? Knowledge of travel accounting systems and processes 举报 分享

关于Egencia
Egencia (易信达)是全球差旅领导者Expedia 的子公司，通过一步步地发展，如今已经成为世界第五大旅游管理公司。Egencia所服务的客户群涵盖了从中小型企业到《财富》前 100 名的大公司。Egencia 在2002 年成立，当时名为 Expedia Corporate Travel。Egencia 荣升为全球第五大旅游管理公司。到2009 年，Egencia的预订总额已超过了14 亿目前在全球已经有 4200家企业成为我们的商务客户。

关于 Expedia, Inc.
Expedia 是世界排名第一的在线旅游代理公司，也是酒店预订的最大供应商《财富》排名前 100位的大公司中，90%的员工通过 Expedia.com预订酒店Expedia和Egencia的网络技术和预订平台对数百 个航空、酒店、车辆租赁和其他相关旅游网站具有一定影响力《财富》排名前 1000位的Expedia 公司 在 NASDAQ 公开上市2008 年， Expedia公司网站的订房天数总共超过5600万天每个月有6900来万界各地的旅行者浏览我们的网站。