奢侈品牌资深客服专员
爱丝美（上海）企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期：2016-12-15
- 工作地点：上海-黄浦区
- 招聘人数：1人
- 学历要求：本科
- 语言要求：普通话 精通 英语 熟练
- 职位月薪：4800-6000/月
- 职位类别：客服专员/助理 专业顾问
职位描述
职位描述：
Senior Customer Service Specialist for luxury brands
Job scope:
A contact center in Shanghai is looking for enthusiastic and reliable Senior Customer Service. The candidates must have a background and/or strong interest in watch&jewellery/luxury goods with experience in Customer Service/CSR, and to be able to work autonomously.
The Customer Service Representatives would be responsible of responding to all inquiries from the clients of prestigious luxury Brands in different industry:
- Answer in an elegant and professional manner to customer phone and e-mail inquiries regarding our clients’ brands and products
- Follow-up on all customer requests within specified deadlines to ensure the brand provides the highest level of Customer Service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Assist customers with after-sales service issues
In this key role, you will be the primary contact for customer inquiries about our clients’ products and brand, and you will provide information on product availability, price, as well as offering our customers general purchase advice.
Education & Experience
- In preference experience in Retail / Customer Service / Sales in luxury / airlines / private bank / hospitality industry.
- Strong computer skills in Microsoft Office applications and ability to learn new applications quickly
- Able to read and understand a terminal/PC screen and printed reports in English.
Requirements
- Quick learner with the ability to absorb extensive information on our brands’ history, product offerings and communications/advertising program
- Demonstrate initiative with the ability to multitask and detail oriented
- Cheerful, willing to help, pro-active and positive personality
- Polite, strong elocution and outstanding communication skills (written and verbal)
- Fluent in English, French is a plus
- Ability to stay calm and relaxed in tense situations, and try to help the customer instead of wanting to be “right”
举报
分享
Senior Customer Service Specialist for luxury brands
Job scope:
A contact center in Shanghai is looking for enthusiastic and reliable Senior Customer Service. The candidates must have a background and/or strong interest in watch&jewellery/luxury goods with experience in Customer Service/CSR, and to be able to work autonomously.
The Customer Service Representatives would be responsible of responding to all inquiries from the clients of prestigious luxury Brands in different industry:
- Answer in an elegant and professional manner to customer phone and e-mail inquiries regarding our clients’ brands and products
- Follow-up on all customer requests within specified deadlines to ensure the brand provides the highest level of Customer Service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Assist customers with after-sales service issues
In this key role, you will be the primary contact for customer inquiries about our clients’ products and brand, and you will provide information on product availability, price, as well as offering our customers general purchase advice.
Education & Experience
- In preference experience in Retail / Customer Service / Sales in luxury / airlines / private bank / hospitality industry.
- Strong computer skills in Microsoft Office applications and ability to learn new applications quickly
- Able to read and understand a terminal/PC screen and printed reports in English.
Requirements
- Quick learner with the ability to absorb extensive information on our brands’ history, product offerings and communications/advertising program
- Demonstrate initiative with the ability to multitask and detail oriented
- Cheerful, willing to help, pro-active and positive personality
- Polite, strong elocution and outstanding communication skills (written and verbal)
- Fluent in English, French is a plus
- Ability to stay calm and relaxed in tense situations, and try to help the customer instead of wanting to be “right”
职能类别： 客服专员/助理 专业顾问
关键字： 奢侈品 客服 客户服务专员 化妆品 护肤品 香水 Luxury CSR Customer
公司介绍
Established in France in 1998, ASM is a Customer Service Centre exclusively dedicated to luxury brands, and is operating today in 7 countries with a client portfolio of the most prestigious brands in the luxury field, to whom we bring a professional and flawless service.
Our services include:
- Client relations by phone and e-mail
- Boutique calls transfers
- E-commerce
- CRM
Our services include:
- Client relations by phone and e-mail
- Boutique calls transfers
- E-commerce
- CRM
联系方式
- Email：cindy.zhang@asmchina.com
- 公司地址：地址：span江宁路188号 亚盛大厦