上海招聘

职位描述：
工作任务：

顾客
1.我的首要任务是支持销售部门经理，确保商场全天整洁如新，销售空间库存充足，并确保员工和我自己都能随时为顾客提供服务。
2.我倾听顾客的需求，并向他们学习。这使我能够从顾客的角度观察我的商场并了解他们的日常生活。
3.我展示宜家产品，彰显宜家产品系列的深度和广度，从而激发访客的家居装饰品味，并满足其不同需求。
4.我将大部分工作时间用在商场与同事共事，希望能为顾客创造简单、便捷、成功的购物体验。
5.在销售部门经理的帮助下，我确保宜家促销产品得到合宜的展示，宜家自助销售系统高效运作，从而实现顾客自主购物。
6.我保证我的团队和自己了解我们商场提供的服务，并以此帮助顾客作出明智选择，从而打造更好的购物体验。
7.我带领并管理团队，使其有信心能够积极主动地倾听顾客的抱怨，之后，我们会根据对宜家产品和宜家机构组织运作方式的了解，8.为顾客提供合理的解决方案，让顾客满意而归。
9.我确保员工无论在何种情况下，只要顾客有需要，就能及时出现并积极提供帮助和支持。
10.我始终确保为访客和员工提供安全可靠的商场环境。

业务
我支持销售部门经理，带领并管理团队，努力促进销量增长以及实现长期盈利。为此，我会：
1.主动负责我的产品系列，积极支持宜家商业重点和产量承诺。
2.确保团队和我本人都了解畅销产品，包括最高销售额，最高利润，最低价格及最有潜力产品，确保它们随时有货并且摆放在显著位置。当这些产品缺货时，推出其他产品。
3.在商业机遇、顾客反馈、竞争、供货和绩效分析方面迅速采取行动。
4.根据本地市场需求展示宜家产品系列，让消费者了解整个产品系列。
5.在展示宜家产品系列时，提供明确的价格和质量阶梯，并突显各功能产品的低价特征。
6.保证我的商场的产品系列价格为当地市场最低。
7.保证我所在部门所有的产品系列都以最低价格售卖。
8.支持并培训我的团队，让他们了解宜家销售方式。
9.与团队就商场日常工作流程制定明确的预期，并随时进行跟进。
10.在商场、部门之间建立紧密联系，以分享优秀案例和成功案例。
11.与销售部门经理和团队成员合作，协同并影响我所在国家的业务团队，从而让宜家成为家居生活的领导者并推动销量增长。
12.积极与销售地点管理部门合作，优化三位一体团队（销售，设计，物流）的销售空间/产品供货能力。
13.了解存货数量准确的重要性以及团队行为会对其造成哪些影响，保证每天达到最准确的库存。
14.与团队合作，了解并积极执行产品系列更新（如，新品及到期停止销售产品）和商业活动，并将价格下降减至最小。
15.确保我的一切行为都有助于实现共同目标，即让宜家成为家居生活的领导者，并维持其长期盈利能力。

通过以下方式执行产品系列行动计划：
1.协同职能汇报对象了解产品系列优先级和本地/全国商业机遇。
2.根据销售部门经理的反馈制定商场的议定目标以及关键绩效指标(KPI)。
3.支持销售部门经理，为团队的每个成员设定具体而有意义的目标，从而为总体方案提供支持。
4.确保目标得到团队全体成员的理解和接受，并根据该方案制定全年工作计划。
5.跟踪方案进展状况，并以简单的方式告知团队。

员工
1.我为员工提供动力，鼓励其致力于宜家目标的实现。
2.我支持销售部门经理，依照宜家价值观招聘员工，判断其是否具有完成工作所需的技能，以及其动机和能力有助于加强现有团队的实力。
3.我与销售部门经理合作，确保能够在合适的时间合适的地点拥有合适数量的员工，以便成功运营我的商场，并始终提前告知员工其工作计划。
4.我鼓励进行开诚布公、富有建设性的双向反馈，从而打造互相信任的工作环境。
5.我培训我的员工，以便打造一支具有商业能力、能在销售过程提供帮助的团队。
6.与销售部门经理一起制定有效的继任者计划。
7.我安排时间定期开展公开、坦诚的讨论，以便了解我的员工；明确个人/商业需求，从而为员工和宜家的未来目标提供支持。
8.我根据每位员工的能力和经验分配职责，以帮助他们成长和发展。
9.我与销售部门经理一起制定明确的目标和预期，并腾出时间与团队定期进行跟进工作。
10.我奖励具有良好业绩的员工，并采取行动帮助业绩不佳的员工。
11.我关注自身发展，并请求我的销售部门经理和职能经理协助我进步。

财务
我通过以下方式实现议定目标和关键绩效指标：
1.与团队合作达成每周和月度销售指标，并努力销售更多产品。
2.了解我和团队的行动对我所在区域的商业结果所产生的影响，并清楚能影响哪些结果。
3.支持销售部门经理，通过短期和长期行动计划推动业务增长。
4.分析我的关键绩效指标，并携手团队采取富有意义的行动，实现议定目标。
5.我采用简单、经济的方法利用***案例，鼓励团队探索更有效的工作方式，控制成本。
6.我与销售部门经理一道确保所有销售活动均利于促进业务发展，并能支持长期盈利。
7.我提出并分享好的创意，推行***实践方案。
8.我充分利用宜家理念，以及各种工具、手册、指南和其他***实践。

要求
? 对人们的日常家居生活以及家居装饰都很感兴趣
? 具有独立性，乐于加入更大团队
? 具有通过了解顾客及其需求而主动开展销售服务的经验
? 具有为他人设定预期目标的能力，并提供清晰的方向和安排后续跟踪工作
? 能确定工作重点，管理自身和他人的工作，高效利用现有时间
? 能自信地与他人沟通，以及管理/领导他人
? 能调整宣传方式使信息传播给受众
? 具有制定行动计划、目标以及跟踪目标进展的经验
? 出色的解决问题能力
? 具有根据宜家商业重点来规划工作重点的经验
? 考虑周全的决策制定者
? 具备在快节奏环境中工作的经验
? 能阅读并充分理解书面英语
? 良好的分析技能
? 能操作电脑

ASSIGNMENT

Customers
? My priority is to support the shopkeeper to ensure my shop in shape as new with fully stocked sales spaces at all time throughout the day and that my co-worker and myself are available to serve the customers.
? I listen and learn from my customers. This allows me to look at my shop through their eyes and to understand the everyday lives of customers in my market.
? I present my products to reflect the width and depth of the IKEA range in order to satisfy and inspire the different home furnishing tastes of our visitors
? I spend most of my working time on the shop floor with my co-worker because my real love is making shopping easy, convenient and successful for our customers
? With my Shopkeeper support to ensure the IKEA merchandising basics & mechanical sales system are in place and functioning efficiently so the customers can make a buying decision on their own.
? I ensure my team and myself are aware all the services offered in our store and use this knowledge to support the customers to make informed choices, which results in a better shopping experience for them.
? I lead and manage my team to have confidence and proactive to listen to the customers who have a complaint. Then use our knowledge of both products and how the IKEA organisation works to offer informed solutions that ensure customers leave the store with a positive impression.
? I ensure my co-workers are available and actively offer assistance when customers need advice or support in any circumstances.
? I ensure my shop is a safe & secure environment at all times for visitors and co-workers.

Commercial
I support my shopkeeper to lead and manage my team to grow our sales with sustained long term profitability.
I do this by
? Taking ownership my range and actively promoting the IKEA commercial priorities and volume commitments.
? Ensuring my team and I know our top selling products, 3A &K and that they are available and clearly communicated, display at all times. We also promote alternative products when these are unavailable.
? Taking fast action on commercial opportunities, acting on customer feedback and as well as competition, supply & performance analysis.
? Understanding local market needs and present the IKEA product range commercially so that customers are able to engage with our range offer.
? Presenting the range in a very clear price & quality ladder with a strong low price in every function.
? Ensuring my shop has the lowest price range offer on the local market.
? Ensuring my department has the lowest price offer on all product range.
? Support & education my team in the IKEA way of selling.
? Agreed clear expectations with my team on shop-keeping routines and following up with them from time to time.
? Build a strong relationship between stores, department in order to share good example and successes.
? Together with my shopkeeper and team member to work with, influencing to the national commercial team to become leaders in life at home and generate sales growth.
? I actively work with sales location management to optimum sales space/product availability with my trinity group.
? Understand the importance of accurate stock inventory and how our team action on to support the most accurate stock on hand daily.
? Knowing and working actively together with my team to range change (e.g News and outgoing products), commercial activities, minimise price adjustment and
? Ensuring that all my actions are aligned with our objective of becoming the leader in life at home and growing with sustained profitability.
I deliver a commercial action plan for my range by:
? Working with my matrix to understand the range priorities and local/national commercial opportunities
? Based on the input from my shopkeeper of the agreed goals and the key performance indicators (KPI) for my shop.
? Supporting my shopkeeper to set targets with individual members of my team which are specific and meaningful to them to support the overall plan.
? Ensuring the targets were understood and owned by all my team as it will form the basis for how we work throughout the year
? Following up on the plan and communicating progress to my team in an easy and simple way.

People
? I provide an inspiring and motivating direction for my co-workers and engage them fully in the IKEA objectives.
? I support my shopkeeper to recruit my team through IKEA values by identifying what skills are needed to get the job done and what motivations, capabilities will compliment my existing team.
? With my shopkeeper together to ensure there are right number of co-workers in the right place at the right time to run my shop successfully; always inform my co-workers of their work schedule in advance.
? I create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues
? I secure the training of my co-workers in order to have a competence, commercially focused team that can support the selling process.
? Together with my shopkeeper we have a living succession plan
? I take time to get to know my co-workers through regular, honest discussions; identifying individual/business needs to support the development of their and our future ambitions.
? I delegate responsibility to my co-workers to help them grow and develop according to their ability and experience.
? With my shopkeeper to agree clear goals and expectation and make time to conduct follow ups with my team.
? I reward good performance and take action to improve poor performance.
? I am responsible for my own development and look to my shopkeeper and my matrix to support me in improving my competence.

Financial
I deliver on my agreed goals and Key Performance Indicators (KPI) by:
? Working with my team on our weekly and monthly sales targets, this drives me to sell more.
? Understanding the impact of my teams’ and my actions on the financial results of my area and know which results we can influence.
? Support my shopkeeper to drive commercially through short and long term action plans.
? Analysing my KPIs and working with my team to create meaningful actions to achieve the agreed goals.
? Controlling costs through working in a lean, simple and cost-conscious way using best practise and encouraging my team to discover more effective ways of working.
? With my shopkeeper to ensure all sales initiatives grow our business and support the sustaining of long-term profitability.
? I develop and share good ideas and implement best practice solutions.
? I use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices

REQUIREMENT
? Interest in people’s everyday life at home and in home furnishing
? Self reliant and motivated with a proven ability to work as part of a larger team
? Experience of actively selling through understanding your customers and their needs
? Experience of selling gained in the retail industry, in the home furnishing market
? Ability to set expectations for others and provide clear direction and follow up
? Ability to prioritise and organise work and the work of others in order to make the most efficient use of time available
? Confident in communicating and managing/leading others
? Experience of managing/leading and developing a team, preferably gained in a retail environment
? Ability to adjust the style of communication to get the message across to the receiver
? Ability to engage the receiver and create a passion for your goal
? Experience of setting action plans, as well as setting and following up on goals
? Experience of setting long-term action plans and setting budgets and following up on goals
? Proven problem-solving ability
? Experience of using the commercial priorities to prioritise their own work
? Experience of taking commercial decisions based on local market information
? Considered decision-maker
? Experience of working in a fast-paced environment
? Ability to read and understand written English
? Ability to communicate confidently and clearly in English
? Good analytical skills
? Computer literate 举报 分享

宜家家居于1943年创建于瑞典，“为大多数人创造更加美好的日常生活”是公司自创立以来一直努力的方向。
宜家在欧洲，美洲以及亚太地区的40个国家中有超过333家门店。在宜家眼里，中国是全球最具潜力的零售市场。截止到2017年，宜家已经在上海，北京，广州，成都，深圳，南京，大连，沈阳，天津，无锡，宁波，武汉，重庆，杭州和西安先后设立了24家零售商场，3家购物中心和2个提货中心。在未来，宜家将在中国新开更多新店。
优秀的企业文化和充分开放的职业发展平台成为宜家吸引和挽留员工的最大亮点。也许宜家不适合每一个人，但或许正是你梦想的地方！
上海的第三家商场宝山商场已于2013年盛大开业，目前以下职位正在积极招募当中，如果您热爱家居生活并对我们的理念感兴趣，请加入我们！
更多信息，请浏览：www.ikea.com.cn