上海招聘

职位描述：
Job brief
We are looking for a customer-oriented service representative. This person will act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
 
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
? Manage incoming calls
? Generate sales leads
? Identify and assess customers’ needs to achieve satisfaction
? Build sustainable relationships of trust through open and interactive communication
? Provide accurate, valid and complete information by using the right methods
? Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
? Keep records of customer interactions, process customer accounts and file documents
? Follow communication procedures, guidelines and policies
Requirements
? Proven customer support experience or experience as a client service representative
? Strong phone contact handling skills and active listening
? Customer orientation and ability to adapt/respond to different types of characters
? Detail orientated
? Good English proficiency
? Excellent communication and presentation skills
? Ability to multi-task, prioritize, and manage time effectively
? Willingness to learn new things
? Retail experience

职责描述：
1、处理客户的邮件，帮客户解决售前产品咨询，售中下单、支付、物流，售后产品质量等所有客户需要帮助的问题。
2、与客户沟通，为客户提供售前售后服务，维护与客户的良好关系；
3、协助产品和市场部门处理日常事务。
4、 处理客户投诉，对客户的退换货进行妥善处理。

岗位要求
1、细心，灵活，踏实认真，吃苦耐劳；
2、熟练的英文写作能力。大学六级或者专业四级以上水平；
3、良好的沟通能力，熟悉国外客户心理，熟悉客户沟通技巧。
4、3年以上工作经验
5、熟悉计算机使用，熟练掌握office办公软件的操作；
6、 工作认真负责，做事细心踏实，积极主动，沟通能力强，语言表达能力佳，能灵活解答客户的问题 举报 分享

Swiss Butchery is China’s leading premium butchery specializing on fresh and specialty meat including homemade sausages. Established in 2014, Swiss Butchery is a fast-growing company that already has three major stores in Shanghai, supplies some of the top hotels and restaurants in China, and is about to offer its meat products China nationwide via online sales.