上海招聘

职位描述：
Responsibilities:
1.Delivering exceptional customer care by responding to questions in a timely manner;
2.Provide excellent and prompt service to incoming customer inquiries, by actively listening to customer's requests;
3.Grow and nurture customer relationships on each and every interaction that result in measurable value;
4.Maintain customer issue management system and update internal knowledge base according to it;
5.Generate issue report according to customer’s request and review it regularly;
6.Maintain acceptable performance standards, including effectiveness, efficiency and quality;
7.Serve as liaison with other departments to provide a seamless service experience;
8.Proactive emphasis on completing end to end service experience.

Qualifications:
1.College degree or above diploma in International Trade or, IT or related field;
2.1-3 years of import/export/IT/customs clearance related work experience;
3.Be patient, positive and strong customer satisfaction oriented attitude;
4.Excellent communication skills in English, both speaking and writing;
5.Effective communication skills, including the ability to deal with situations with a high level of patience, tact and diplomacy.
本岗位需有直接报关及加工贸易经验，可接受国际贸易、进出口贸易、供应链管理等相关专业的优秀应届毕业生，要求英语听说读写流利，不符合者请勿投，谢谢。 举报 分享

Amber Road's (NYSE: AMBR) mission is to dramatically change the way companies conduct global trade. As a leading provider of cloud based global trade management (GTM) solutions, we automate import and export processes to enable goods to flow across international borders in the most efficient, compliant and profitable way. Our solution combines enterprise-class software, trade content sourced from government agencies and transportation providers in 139 countries, and a global supply chain network connecting our customers with their trading partners, including suppliers, freight forwarders, customs brokers and transportation carriers. We deliver our GTM solution using a Software-as-a-Service (SaaS) model and leverage a highly flexible technology framework to quickly and efficiently meet our customers’ unique requirements around the world. For more information, please visit www.AmberRoad.com